Use the Leatherhead guide for an existing appliance problem or a planned integrated replacement. UKCDA accepts independent enquiries by appliance and brand, reviews the details and agrees the work and visit with you before a booking is confirmed.
Leatherhead, Fetcham and Bookham enquiries
KT22 and KT23 are the district references used here. Fetcham, Bookham and Ashtead are also within the surrounding Surrey service coverage. Include the exact property address rather than substituting a nearby town; this guide describes visits to customer properties, not a local repair shop.
Keep repair and replacement requests distinct
If a fitted machine has developed a fault, describe its behaviour and model. If a new appliance is waiting to be installed, tell us that instead and include both model references. The requirements for fault assessment and fitting are different, even where the same kitchen cabinet is involved.
Old-appliance disconnection and removal
For an installation, say whether the old appliance is still connected, whether the replacement has arrived and if removal is needed. Leave disconnection and movement of heavy equipment to the agreed work. Removal, disposal and changes to cabinets or supplies are only included when specifically confirmed.
Useful details for different appliances
A fridge freezer request should identify the affected compartment; an oven request should identify the cooking mode or cavity. Laundry and dishwasher requests should explain the stage at which the machine stops. For any machine, copy error text exactly and describe leaks or electrical tripping without trying to reproduce an unsafe fault.
Choosing a brand and arranging access
The supported brand sections keep Leatherhead and the chosen appliance in the enquiry. Manufacturer names do not imply authorisation. Check any existing guarantee arrangements before agreeing independent paid work, and provide the visit contact and person approving charges. Availability and the next step are confirmed by the office.
Other Surrey service areas · Freestanding and integrated appliance installation · Finding your model safely
