Explain washing and drying as separate stages
Tell us whether a wash-only cycle previously completed normally and whether the latest problem appeared during a combined or drying-only programme. Report the selected programme, any displayed code and whether water remains visible. You do not need to run extra cycles to prove the fault. A wet load at the end can reflect different stages, so avoid choosing a component from the result alone.
Plan access to an appliance doing two jobs
Mention whether the washer dryer is built into a kitchen, tucked under a fixed worktop or in a utility cupboard. A fitted furniture front and limited access to normal connections affect visit planning. If the appliance leaks or trips the electrics, leave it unused and state that clearly, even if one programme appears to work. Give the office a contact who can explain both parts of the problem.
Safe checks and deciding your next step
For checks that do not involve dismantling the appliance, read the washer dryer safety guidance. If you are weighing up a repair and a replacement, see what affects that decision. Your exact model handbook takes precedence over general guidance.
Details to include with this request
- Complete Bosch E-Nr, not just a range name on the fascia.
- Wash-only, drying-only or combined programme affected.
- Whether the preceding spin completed and water is still visible.
- Integrated furniture doors, restricted access and the best visit contact.
Identify the exact Bosch model
Bosch’s model finder identifies the E-Nr, FD and serial-number details on the appliance rating label. Bosch UK model-number finder
Copy the complete reference as printed, including any suffix. Use an accessible label or your appliance paperwork; leave built-in units, electrical covers and heavy appliances in place. If the label cannot be reached safely, explain this when you contact us.
Manufacturer support for the faults discussed in this guide:
If you are considering a replacement
When planning an integrated replacement, check both washing and drying needs as well as cabinet fit. Provide the old and new models, furniture-door details and any changes needed to the existing connections.
Read the washer dryer installation guide →
Bosch washer dryer repair questions
My Bosch washer dryer washes but does not dry. What should I report?
Say whether the wash and spin completed, whether the drying programme started, and whether the load remained wet or cold. Include the selected programme, any displayed message and the complete E-Nr. A washer dryer has a different layout from a separate tumble dryer, so describe it as one combination appliance rather than assuming the same fault or replacement part. The exact model is checked before the visit; observations from normal use are enough, without running extra test cycles.
Should I choose a washer or dryer booking category?
Choose washer dryer and describe both stages in the request. Keeping it as one appliance record helps the office prepare the correct model information and prevents the enquiry being treated as two separate machines.
Can I dry the same load that I have just washed in my Bosch washer dryer?
Do not assume that the washing capacity is also the drying allowance. Bosch lists wash and dry capacities separately on model specifications, and the permitted load also depends on the selected programme. Check the handbook for your complete E-Nr and the wash-to-dry programme you are using; do not apply another model's kilogram figures. When enquiring, say whether you used a continuous wash-and-dry cycle or drying only, and whether the wash and spin completed. A capacity check does not explain every drying fault, especially a new warning or changed performance.
Local repair visits: M25, Surrey, DA and RM
These local guides add information for the stated appliance and area:
Local Bosch washer dryer repair guides
Our service territory includes addresses inside the M25, all Surrey and every DA and RM postcode, including DA and RM addresses outside the motorway. Coverage is not a promise of an immediate appointment: the office confirms the model, required work and visit arrangements.
Send the full address, appliance details and best visit contact. UKCDA checks the enquiry, explains the applicable charges and confirms an appointment with you. Parts availability and further work are assessed for the individual appliance. The request form does not take payment or reserve a visit.
Choose your area with this Bosch appliance already selected →
See our service-area guide or contact the office about access, a tenant’s domestic appliance or a property-management enquiry.
