Explain washing and drying as separate stages
Tell us whether a wash-only cycle previously completed normally and whether the latest problem appeared during a combined or drying-only programme. Report the selected programme, any displayed code and whether water remains visible. You do not need to run extra cycles to prove the fault. A wet load at the end can reflect different stages, so avoid choosing a component from the result alone.
Plan access to an appliance doing two jobs
Mention whether the washer dryer is built into a kitchen, tucked under a fixed worktop or in a utility cupboard. A fitted furniture front and limited access to normal connections affect visit planning. If the appliance leaks or trips the electrics, leave it unused and state that clearly, even if one programme appears to work. Give the office a contact who can explain both parts of the problem.
Details to include with this request
- Complete Bosch E-Nr, not just a range name on the fascia.
- Wash-only, drying-only or combined programme affected.
- Whether the preceding spin completed and water is still visible.
- Integrated furniture doors, restricted access and the best visit contact.
Identify the exact Bosch model
Bosch’s model finder identifies the E-Nr, FD and serial-number details on the appliance rating label. Bosch UK model-number finder
Copy the complete reference as printed, including any suffix. Use an accessible label or your appliance paperwork; leave built-in units, electrical covers and heavy appliances in place. If the label cannot be reached safely, explain this when you contact us.
If you are considering a replacement
When planning an integrated replacement, check both washing and drying needs as well as cabinet fit. Provide the old and new models, furniture-door details and any changes needed to the existing connections.
Read the washer dryer installation guide →
Bosch washer dryer repair questions
Can you help if washing works but drying does not?
Yes, that is useful information to include. Describe the dry programme’s behaviour and result without assuming it shares the same fault as a separate tumble dryer. The exact combination model is checked before the visit.
Should I choose a washer or dryer booking category?
Choose washer dryer and describe both stages in the request. Keeping it as one appliance record helps the office prepare the correct model information and prevents the enquiry being treated as two separate machines.
Arranging a visit inside the M25 or in Surrey
Send the full address, appliance details and best visit contact. UKCDA checks the enquiry, explains the applicable charges and confirms an appointment with you. Parts availability and further work are assessed for the individual appliance. The request form does not take payment or reserve a visit.
West London · W7 / Hanwell · Central London · South East London · All DA postcodes · All RM postcodes
See our service-area guide or contact the office about access, a tenant’s appliance or a business property.
