Help with your microwave
Request a model-specific assessment for built-in and combination microwave faults. Repair suitability and the required expertise are checked before a booking is accepted.
Common reasons to request a repair
- Not heating
- Display or control fault
- Turntable not rotating
- Door problem
Built-in and combination microwave assessment
Give the full model and say whether it is a microwave-only, grill combination or oven combination appliance. Explain whether it powers on, heats, turns or displays an error. Model suitability and repair economics must be checked before booking, particularly for countertop models.
Leave the cover and internal parts alone
Do not open a microwave casing, defeat its door interlock or attempt internal repairs. Internal components can retain hazardous energy after disconnection. Stop using an appliance with sparking, a damaged door or a burnt smell and discuss it with the office. A built-in replacement also needs ventilation and cabinet compatibility checked.
What can you check safely?
Check the selected mode and any lock indication against the handbook. If the door, seal or casing is damaged, or the appliance sparks, stop using it. Never remove the casing, even after unplugging it. Give the full model and describe what happened during normal use; do not repeat the fault for a photograph.
Repair or replacement: what affects the decision?
The fault assessment, appliance condition, suitable parts and your preferences determine the options—not its age or an online error-code list alone. Compare the assessed repair total with the cost of a suitable replacement, including any separately quoted delivery, removal and fitting. Check any existing manufacturer cover before agreeing independent paid work. We explain the agreed charge and any proposed parts before fitting; a successful repair or first-visit completion cannot be promised.
If you are considering a replacement, compare the proposed model's dimensions, connections and manufacturer fitting requirements. An existing cabinet or connection does not establish compatibility. Removal, alterations and fitting are separate from the repair request.
Check the installation preparation for this appliance before arranging replacement fitting.
Before the engineer visits
Give the full model and whether it is built-in or countertop. Never remove the casing or defeat the door interlock; internal parts may retain hazardous energy.
For a Central London service address, the standard freestanding call-out is £90 plus parts. Integrated appliances of any brand start from £120 plus parts in Central London. Outside Central London, fixed call-out charges start from £75, depending on your appliance's make and model and whether it is freestanding, integrated or another appliance type. Our office confirms the service address and applicable amount by phone before arranging your visit. The agreed charge covers the first visit, repair labour and any return visit needed to fit parts for the same agreed repair. There is no extra labour or repeat call-out charge for that repair. Parts are priced separately and approved before fitting. Repair suitability depends on the model, fault, condition and parts availability.
Brands and model information
Choose specific appliance guidance where available, or the manufacturer's model and enquiry information.
Considering a replacement?
Microwave installation guidance: Built-in and combination models; countertop requirements checked individually.
Give the complete model and say whether it is built-in, combination or countertop. Include any cabinet, trim-kit or ventilation details from the product information and describe the fitting help required.
Installation is quoted separately for the agreed fitting work; it is not included in a repair call-out.
Your microwave repair questions
Does a microwave enquiry guarantee you will accept the repair?
No. The office first checks the exact model, symptoms, required expertise and likely practicality of the work. We will confirm whether a visit is suitable.
Can a normal countertop microwave be put in a cabinet?
Do not assume it can. A built-in fitting must follow the model's installation instructions and ventilation requirements. Send the proposed model before requesting an installation.
London, the M25 area and Surrey visits
We cover every area inside the M25, including London, and all of Surrey. The team checks the complete service address and available appointments before confirming a visit.
