Help with your washing machine
A full drum of wet washing is the last thing you need. Tell us whether the machine stops, leaks or refuses to spin so we can prepare for the visit.
Common reasons to request a repair
- Not draining or spinning
- Water leaks
- Door or seal problems
- No power or error codes
A wash fault or a spin fault?
Tell us whether the machine fills, washes, drains and spins, and which stage fails. A programme that ends with water in the drum is a different starting point from one that drains but leaves the washing wet. Record the displayed message and whether the problem happens on every load. These observations help plan the visit; they do not establish which part needs replacing.
Freestanding, integrated or stacked
An integrated washing machine may need its furniture door and plinth considered before access. A stacked machine needs a safe plan for the appliance above it. Describe the arrangement when enquiring, and do not pull a heavy machine out yourself. Tell the office if the water isolation valve is inaccessible or there is active leaking.
Before the engineer visits
Have the model number ready, and tell us if the machine is integrated or stacked. Leave safe access to the front and water connection.
The office will explain the visit charges and confirm an appointment. If additional parts or work are needed, the engineer discusses the options before proceeding. Repair suitability depends on the model, fault, condition and parts availability.
Brands and model information
Choose your brand for model-number guidance and repair enquiry information.
Replacing a built-in appliance?
We also accept built-in washing machine installation requests. Include the new model, cabinet measurements and removal requirements.
Your washing machine repair questions
Should I keep trying the programme?
Do not repeatedly restart a machine that leaks, smells burnt or trips the electrical supply. Stop using it and describe the symptoms to the office.
Can I arrange a repair for a tenant?
Yes. Include the property address, the tenant's visit contact and who authorises charges. Mention any access restrictions or appointment times that need to be coordinated.
London, the M25 area and Surrey visits
We cover every area inside the M25, including London, and all of Surrey. The team checks the complete service address and available appointments before confirming a visit.
