Separate controls from the cooking zone
Tell us which zone changed, whether controls respond and the exact message shown. For induction, include the cookware already used without repeating a faulty test. A code or pan symbol is not a universal control-board diagnosis. Do not use cracked glass or repeatedly reset an electrical supply that trips.
Fitting depends on the aperture and supply
If replacing the hob, send old and new references, worktop material and measurements already available. Outside width does not confirm the opening, ventilation and supply are compatible. Do not lift the hob or alter the cut-out as preparation. The office checks installation suitability separately from a repair.
Fuel and eligibility must be clear
State the fuel type even if you only want advice about one control. Gas and dual-fuel work require separate eligibility confirmation and are not confirmed through this page. Keep supply connections undisturbed and explain access without removing the unit. Use the appropriate Hotpoint manual for normal controls rather than applying instructions from a different heating technology.
Safe checks and deciding your next step
For checks that do not involve dismantling the appliance, read the electric & induction hob safety guidance. If you are weighing up a repair and a replacement, see what affects that decision. Your exact model handbook takes precedence over general guidance.
Details to include with this request
- Model and induction/ceramic/solid-plate/gas type.
- Affected zone, control response and full message.
- Existing glass damage or supply tripping.
- Old/new model and existing worktop details for replacement.
Identify the exact Hotpoint model
Send the full model, serial and service information from accessible paperwork or a label. Use Hotpoint's current support and safety-notice routes for your exact appliance; do not move a fitted unit to find the plate. Hotpoint UK help and model-specific advice
Copy the complete reference as printed, including any suffix. Use an accessible label or your appliance paperwork; leave built-in units, electrical covers and heavy appliances in place. If the label cannot be reached safely, explain this when you contact us.
For the manufacturer’s explanation of the feature discussed here, see Hotpoint UK appliance support.
If you are considering a replacement
Provide the replacement model, worktop material and existing opening dimensions if known. Mention an oven or drawers beneath it and any planned worktop or electrical changes.
Read the electric & induction hob installation guide →
Hotpoint electric & induction hob repair questions
Will another hob with the same width fit?
Not necessarily. Model-specific cut-out, clearance and connection requirements need checking. Do not order fitting solely from the external width.
What is included in the fixed repair call-out?
For a Central London service address, the standard freestanding call-out is £90 plus parts. Integrated appliances of any brand start from £120 plus parts in Central London. Outside Central London, fixed call-out charges start from £75, depending on your appliance's make and model and whether it is freestanding, integrated or another appliance type. Our office confirms the service address and applicable amount by phone before arranging your visit. The agreed charge covers the first visit, repair labour and any return visit needed to fit parts for the same agreed repair. There is no extra labour or repeat call-out charge for that repair. Parts are priced separately and approved before fitting.
What details help with a Hotpoint hob repair enquiry?
Report the affected zone, displayed symbols and whether different suitable pans behave differently. Tell us the fuel or hob type so the office can confirm suitability; do not attempt internal electrical or gas work.
Local repair visits: M25, Surrey, DA and RM
These local guides add information for the stated appliance and area:
Local Hotpoint hob repair guides
Our service territory includes addresses inside the M25, all Surrey and every DA and RM postcode, including DA and RM addresses outside the motorway. Coverage is not a promise of an immediate appointment: the office confirms the model, required work and visit arrangements.
Send the full address, appliance details and best visit contact. UKCDA checks the enquiry, explains the applicable charges and confirms an appointment with you. Parts availability and further work are assessed for the individual appliance. The request form does not take payment or reserve a visit.
Choose your area with this Hotpoint appliance already selected →
See our service-area guide or contact the office about access, a tenant’s domestic appliance or a property-management enquiry.
