Record the pattern of cooling
Tell us which shelves changed and include a measured temperature only if already available, clearly distinguished from the set value. State any recent power failure without assuming it explains a persistent problem. Protect perishable food independently rather than relying on an immediate repair appointment.
Door alarm and visible obstruction
AEG's alarm guidance distinguishes temperature and door-related concerns. Explain whether the door closes, whether furniture catches and the timing of the indication. Do not adjust concealed hinges, probe drains or remove panels. Describe any water location and change from normal use without dismantling.
Integrated or standalone product version
Provide the PNC and full model from accessible documents. State larder, under-counter or other layout and recent relocation. Replacement fit needs cabinet, ventilation and door compatibility reviewed; the same external width does not make a freestanding fridge suitable behind an integrated furniture panel.
Safe checks and deciding your next step
For checks that do not involve dismantling the appliance, read the fridge safety guidance. If you are weighing up a repair and a replacement, see what affects that decision. Your exact model handbook takes precedence over general guidance.
Details to include with this request
- Model, PNC and fitting/layout.
- Affected shelf or overall fresh-food change.
- Alarm timing, door closure and water location.
- Selected versus measured temperature and recent interruption.
Identify the exact AEG model
AEG manuals use the model or product number/PNC to identify the product version. Copy these from safely accessible documents or a label; a feature name alone is not a complete product reference. AEG UK model and PNC manual finder
Copy the complete reference as printed, including any suffix. Use an accessible label or your appliance paperwork; leave built-in units, electrical covers and heavy appliances in place. If the label cannot be reached safely, explain this when you contact us.
For the manufacturer’s explanation of the feature discussed here, see AEG UK appliance support.
If you are considering a replacement
Provide the new fridge model and available opening dimensions if known. For an integrated replacement, include the existing furniture-door arrangement; mention door reversal and restricted delivery access.
Read the fridge installation guide →
AEG fridge repair questions
Can a lit display rule out a cooling problem?
No. Report the actual storage result. Lighting and selected settings do not establish a safe measured compartment temperature.
What is included in the fixed repair call-out?
For a Central London service address, the standard freestanding call-out is £90 plus parts. Integrated appliances of any brand start from £120 plus parts in Central London. Outside Central London, fixed call-out charges start from £75, depending on your appliance's make and model and whether it is freestanding, integrated or another appliance type. Our office confirms the service address and applicable amount by phone before arranging your visit. The agreed charge covers the first visit, repair labour and any return visit needed to fit parts for the same agreed repair. There is no extra labour or repeat call-out charge for that repair. Parts are priced separately and approved before fitting.
What details help with a AEG fridge repair enquiry?
Tell us whether cooling, a door seal, water inside or an alarm is the concern. State whether the fridge is built in and whether the furniture door closes correctly. Do not assume a compressor fault from noise alone.
Local repair visits: M25, Surrey, DA and RM
Our service territory includes addresses inside the M25, all Surrey and every DA and RM postcode, including DA and RM addresses outside the motorway. Coverage is not a promise of an immediate appointment: the office confirms the model, required work and visit arrangements.
Send the full address, appliance details and best visit contact. UKCDA checks the enquiry, explains the applicable charges and confirms an appointment with you. Parts availability and further work are assessed for the individual appliance. The request form does not take payment or reserve a visit.
Choose your area with this AEG appliance already selected →
See our service-area guide or contact the office about access, a tenant’s domestic appliance or a property-management enquiry.
