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Find help for your appliance
Ask about a problem, repair or installation. Add your appliance, brand and town or postcode for relevant answers and services.
Parts-guarantee terms vary by part and supplier. Ask our team to confirm the cover for your repair.
UKCDA · LONDON & SURREY
What to include in a repair request
Prepare an appliance repair request with the model number, fault symptoms, postcode and access details so UKCDA can assess suitability before booking.
What to include in a repair request
A few useful details help the office understand the problem and arrange the next step.
Name the appliance, brand and full model, if you can find it safely.
Describe the symptoms and when they happen: at the start, during the programme or at the end.
Write down any error code exactly as it appears. Avoid repeatedly restarting an appliance that trips the electrics.
Tell us if it is integrated, stacked or difficult to access, and provide your full postcode.
Add the best visit contact number. If you are a landlord or agent, explain who can provide access and who approves the repair.
Mention any recent appliance installation, kitchen alterations or work on nearby connections, and explain when the symptoms first appeared. These details describe the circumstances without assuming which component has failed.
The enquiry form does not take payment or reserve a visit. The office reviews the appliance and work, explains applicable charges and confirms availability. Additional parts or repair work are discussed before you decide.
These are preparation tips, not instructions to dismantle or repair an appliance. If something is unsafe or difficult to access, leave it for the engineer.
Central London freestanding call-out £90; integrated from £120; other areas from £75. Parts extra.
For a Central London service address, the standard freestanding call-out is £90 plus parts. Integrated appliances of any brand start from £120 plus parts in Central London. Outside Central London, fixed call-out charges start from £75, depending on your appliance's make and model and whether it is freestanding, integrated or another appliance type. Our office confirms the service address and applicable amount by phone before arranging your visit. The agreed charge covers the first visit, repair labour and any return visit needed to fit parts for the same agreed repair. There is no extra labour or repeat call-out charge for that repair. Parts are priced separately and approved before fitting.
Samsung, LG, Miele and Smeg have separate starting rates: from £90 plus parts outside Central London, or from £120 plus parts in Central London. Integrated appliances of any brand start from £120 plus parts in Central London. The office confirms the applicable charge.
A different fault, another appliance, installation, removal or alterations require a separately agreed scope and quote. Service terms and installation scope.
Original AI-generated service illustration—not a photograph of UKCDA staff or a completed job.
PREPARING YOUR REQUEST
Prepare the details safely.
Give us the brand, full model and the repair or fitting work you need. Mention anything that limits access. Leave covers, heavy appliances and electrical connections in place.
