Drying allowance before a fault conclusion
Use the model/product-code handbook for drying capacity and fabric/programme limits. Tell us the load left inside, combined versus dry-only selection and whether items became warm. Damp laundry after normal completion differs from a programme stopped by an error; explain which occurred.
Water stage and locked-door evidence
Record whether washing drained, water is visible and the door opens normally. Supply the full message or panel indication without applying a separate tumble-dryer code chart. Leave trapped water and locks undisturbed. Do not force furniture fronts, remove filters containing water or repeatedly restart a leaking unit.
Built-in version and control arrangement
Candy's current washer-dryer range includes built-in products, but do not infer that fitting from the brand alone. State the actual furniture front, full code and any supported app used. Describe access restrictions without dismantling. Replacement compatibility and installation pricing are separate from the repair enquiry.
Safe checks and deciding your next step
For checks that do not involve dismantling the appliance, read the washer dryer safety guidance. If you are weighing up a repair and a replacement, see what affects that decision. Your exact model handbook takes precedence over general guidance.
Details to include with this request
- Model/product code and fitting.
- Combined/dry-only choice and drying load.
- Water, door and exact message.
- Warmth, completion and controls.
Identify the exact Candy model
Candy's handbook finder uses the model or product code. Use the complete reference and the instructions for your appliance; connected features and supported apps depend on its version. Candy UK product manuals
Copy the complete reference as printed, including any suffix. Use an accessible label or your appliance paperwork; leave built-in units, electrical covers and heavy appliances in place. If the label cannot be reached safely, explain this when you contact us.
For the manufacturer’s explanation of the feature discussed here, see Candy UK appliance support.
If you are considering a replacement
Include the replacement model and whether it is freestanding or integrated. Tell us about the cupboard, furniture front and any space or ventilation restrictions stated in its installation information.
Read the washer dryer installation guide →
Candy washer dryer repair questions
Can the full advertised washing capacity always be dried?
Do not assume so. Check the exact handbook's drying capacity and programme restrictions before treating the result as evidence of a fault.
What is included in the fixed repair call-out?
For a Central London service address, the standard freestanding call-out is £90 plus parts. Integrated appliances of any brand start from £120 plus parts in Central London. Outside Central London, fixed call-out charges start from £75, depending on your appliance's make and model and whether it is freestanding, integrated or another appliance type. Our office confirms the service address and applicable amount by phone before arranging your visit. The agreed charge covers the first visit, repair labour and any return visit needed to fit parts for the same agreed repair. There is no extra labour or repeat call-out charge for that repair. Parts are priced separately and approved before fitting.
What details help with a Candy washer dryer repair enquiry?
Say whether washing, draining, spinning or drying fails, and whether the appliance finishes the wash before the drying problem begins. State the load and programme used; washing and drying capacities may differ, so check the exact manual.
Local repair visits: M25, Surrey, DA and RM
Our service territory includes addresses inside the M25, all Surrey and every DA and RM postcode, including DA and RM addresses outside the motorway. Coverage is not a promise of an immediate appointment: the office confirms the model, required work and visit arrangements.
Send the full address, appliance details and best visit contact. UKCDA checks the enquiry, explains the applicable charges and confirms an appointment with you. Parts availability and further work are assessed for the individual appliance. The request form does not take payment or reserve a visit.
Choose your area with this Candy appliance already selected →
See our service-area guide or contact the office about access, a tenant’s domestic appliance or a property-management enquiry.
