Build a clear picture of the temperature change
Record any temperature reading already available and say whether it came from the appliance display or a separate thermometer. Note an alarm, persistent frost, water under drawers or a new running noise without removing covers. These details help the office understand the report; a set temperature on the control panel should not be presented as proof of the actual temperature inside.
Door closure and fitted furniture
Explain whether each door closes normally and whether the appliance is freestanding or concealed behind kitchen fronts. Mention a recent move, installation or change to surrounding cabinetry. Do not pull a heavy appliance out or chip away ice to investigate. If cooling is unreliable, make suitable arrangements for affected contents while the visit is being discussed rather than assuming an appointment restores safe storage immediately.
Details to include with this request
- Bosch model, approximate age if known, and fitted or freestanding layout.
- Which compartment is affected and when the change began.
- Displayed alarms, observed readings and visible ice or water.
- Whether either appliance door or furniture front is difficult to close.
Identify the exact Bosch model
Bosch’s model finder identifies the E-Nr, FD and serial-number details on the appliance rating label. Bosch UK model-number finder
Copy the complete reference as printed, including any suffix. Use an accessible label or your appliance paperwork; leave built-in units, electrical covers and heavy appliances in place. If the label cannot be reached safely, explain this when you contact us.
If you are considering a replacement
If replacement becomes the preferred option, send the integrated cabinet dimensions and furniture-door arrangement. Fridge/freezer split ratios and door fixings need checking alongside the overall appliance size.
Read the fridge freezer installation guide →
Bosch fridge freezer repair questions
Can you assess a fault when only the fridge is warm?
Yes. Make clear that one compartment appears affected and describe the freezer separately. We confirm suitability for the exact appliance; specialist refrigeration work or parts cannot be promised from a website description.
Should I defrost before an engineer sees it?
Tell the office about the ice first and follow the appliance’s own instructions for any normal user care. Do not use sharp tools or added heat to remove it. The team can advise what condition to leave the appliance in for the planned assessment.
Arranging a visit inside the M25 or in Surrey
Send the full address, appliance details and best visit contact. UKCDA checks the enquiry, explains the applicable charges and confirms an appointment with you. Parts availability and further work are assessed for the individual appliance. The request form does not take payment or reserve a visit.
West London · W7 / Hanwell · Central London · South East London · All DA postcodes · All RM postcodes
See our service-area guide or contact the office about access, a tenant’s appliance or a business property.
