Start sequence and remaining water
Record the programme, response to start and exact message. Say whether water enters, remains afterwards or leaks onto the floor. Mention recent waste-connection work without removing hoses or base panels. Do not keep operating a leaking dishwasher to gather another comparison.
Cleaning versus drying complaint
Describe the affected rack and items, food residue, film or remaining moisture separately. Include normal product/setting changes already made and whether an end indication appears. A damp plastic item alone cannot settle the need for a heating component. The programme result and product version are assessed together.
Slimline does not settle integration
Candy's range lists slimline products with different fitting arrangements. Supply full model/product code and a furniture-front description. Note plinth interference and door closure. Replacement installation needs opening, panel and service requirements checked; a similar nominal width does not prove compatibility.
Safe checks and deciding your next step
For checks that do not involve dismantling the appliance, read the dishwasher safety guidance. If you are weighing up a repair and a replacement, see what affects that decision. Your exact model handbook takes precedence over general guidance.
Details to include with this request
- Model/product code and width/fitting.
- Programme sequence and message.
- Water or rack/item result.
- Furniture front and sink-work history.
Identify the exact Candy model
Candy's handbook finder uses the model or product code. Use the complete reference and the instructions for your appliance; connected features and supported apps depend on its version. Candy UK product manuals
Copy the complete reference as printed, including any suffix. Use an accessible label or your appliance paperwork; leave built-in units, electrical covers and heavy appliances in place. If the label cannot be reached safely, explain this when you contact us.
For the manufacturer’s explanation of the feature discussed here, see Candy UK appliance support.
If you are considering a replacement
Tell us whether the new dishwasher is slimline or full width and whether it is fully integrated, semi-integrated or freestanding. Include the old and new models and any furniture-door or plinth details.
Read the dishwasher installation guide →
Candy dishwasher repair questions
Does slimline mean the replacement will accept my kitchen front?
No. Check the exact integrated/freestanding design, opening and furniture-door requirements. Width alone does not establish a compatible installation.
What is included in the fixed repair call-out?
For a Central London service address, the standard freestanding call-out is £90 plus parts. Integrated appliances of any brand start from £120 plus parts in Central London. Outside Central London, fixed call-out charges start from £75, depending on your appliance's make and model and whether it is freestanding, integrated or another appliance type. Our office confirms the service address and applicable amount by phone before arranging your visit. The agreed charge covers the first visit, repair labour and any return visit needed to fit parts for the same agreed repair. There is no extra labour or repeat call-out charge for that repair. Parts are priced separately and approved before fitting.
What details help with a Candy dishwasher repair enquiry?
Explain whether water remains after a programme, cleaning is poor, the machine will not fill or a leak is visible. Tell us whether it is integrated, freestanding or slimline; do not remove the plinth or tilt the appliance to investigate a code.
Local repair visits: M25, Surrey, DA and RM
Our service territory includes addresses inside the M25, all Surrey and every DA and RM postcode, including DA and RM addresses outside the motorway. Coverage is not a promise of an immediate appointment: the office confirms the model, required work and visit arrangements.
Send the full address, appliance details and best visit contact. UKCDA checks the enquiry, explains the applicable charges and confirms an appointment with you. Parts availability and further work are assessed for the individual appliance. The request form does not take payment or reserve a visit.
Choose your area with this Candy appliance already selected →
See our service-area guide or contact the office about access, a tenant’s domestic appliance or a property-management enquiry.
