Damp laundry after a finished programme
Say whether the programme displayed its normal end message or stopped with an alert. Describe the type and approximate size of the load and whether the result changed across several ordinary uses. Include any normal filter or container care already carried out according to the handbook. Do not remove sealed panels to reach a part because a different Bosch model’s online guide suggests it.
Noise, stopped rotation or signs of overheating
Explain whether a noise occurs throughout the programme or only as the drum starts. If the machine smells burnt, becomes unusually hot or shows damage, stop using it and tell the office rather than running another test. Access also matters: a dryer stacked above a washer or mounted in a confined cupboard needs to be identified before the engineer arrives.
Choose the appliance format
Not sure which type you have? Send the model. We will check its suitability before confirming the work.
Details to include with this request
- E-Nr and dryer type, without guessing if the type is unknown.
- Whether the drum rotates and whether the programme reaches its end.
- Exact warnings and any change in drying time or laundry result.
- Stacking arrangement, access height and ventilation layout.
Identify the exact Bosch model
Bosch’s model finder identifies the E-Nr, FD and serial-number details on the appliance rating label. Bosch UK model-number finder
Copy the complete reference as printed, including any suffix. Use an accessible label or your appliance paperwork; leave built-in units, electrical covers and heavy appliances in place. If the label cannot be reached safely, explain this when you contact us.
Bosch tumble dryer repair questions
Can a long drying time be diagnosed over the phone?
A description can help the office plan the enquiry, but it cannot establish a single cause. Model, programme, load and installation all provide context. We do not recommend buying a heater or sensor before the appliance has been assessed.
Do I need to unstack the dryer?
Do not attempt to lift or unstack it yourself for the booking. Tell us how it is fitted and whether the surrounding space is restricted so appropriate access can be discussed in advance.
Arranging a visit inside the M25 or in Surrey
Send the full address, appliance details and best visit contact. UKCDA checks the enquiry, explains the applicable charges and confirms an appointment with you. Parts availability and further work are assessed for the individual appliance. The request form does not take payment or reserve a visit.
West London · W7 / Hanwell · Central London · South East London · All DA postcodes · All RM postcodes
See our service-area guide or contact the office about access, a tenant’s appliance or a business property.
