How we use your enquiry details

Optional phone and WhatsApp link counting

Optional counting is off until you choose to allow it. If you allow it, we count activations of our phone and WhatsApp links to help improve this website. We record only the calendar day, public page, kind of link and daily total. Opening the WhatsApp panel is not counted. We do not record your draft message, enquiry details, visitor identifiers, IP address, raw referrer or page-query values in this reporting feature. A click does not tell us whether a call connected or a message was sent.

Use in the footer to allow or switch off optional counting at any time. We remember your choice for up to 180 days in a first-party cookie named UKCDA.Measurement. Its value is the same allow or deny setting for everyone who makes that choice; it is not a unique identifier. We do not use it to follow you between pages or websites. No choice is required to contact us or submit an enquiry.

Successfully saved enquiry totals

Separately, when a new website enquiry is successfully saved, the server adds one to a daily operational total. Retrying the same submitted form or refreshing the confirmation does not add another count. This does not use optional browser link counting, does not copy your enquiry details or reference into the measurement report, and does not confirm an appointment.

Both reports retain daily aggregates for 93 days, with older rows removed when reporting activity next runs. Only authorised office owners can view them. We do not send these measurements to Google, WhatsApp or another analytics provider. They are not linked to search visits, customer records or advertising profiles. Separate security and hosting processes remain responsible for delivering and protecting the website.

Private appliance questions and optional public answers

If you use Ask a question, we store your name, email, optional phone and town, message, related page, permission choices and submission time in a private owner-only inbox. We use these details to review the question and respond. Reply drafts and a record of owner review actions are also retained privately. This form does not create a repair booking, send an automatic answer or subscribe you to marketing.

Permission to publish an edited anonymous question and answer is optional and separate from permission to handle your private enquiry. If you do not give publication permission, your request remains private. When permission is given, the owner must write and approve a separate anonymous question and answer before it can appear in our curated guide; we do not automatically display original messages, names or contact details.

You may withdraw publication permission by contacting contact@ukcda.co.uk. We can withdraw the public question and answer together. Removing a question from the active office inbox is recoverable and is not permanent deletion. Questions and reply drafts do not have automatic timed deletion in this feature; the office reviews their continued need and handles access, correction or erasure requests through the contact address above.

Details used to handle your request

When you submit an enquiry, UK Commercial & Domestic Appliances Ltd receives the contact details, property address, appliance information and description you provide. We use these to assess the enquiry, contact you and organise any agreed work.

The office records your enquiry in its repair management system. An assigned engineer can receive the job details needed for a visit. Notes, parts and appointment information may be added as the job progresses.

Postcode checks

If you use the coverage checker, your postcode is sent to Postcodes.io to obtain area information. Your name and other enquiry details are not included in that lookup.

Cookies

This version uses essential security cookies for form protection and office sign-in. Our traffic report does not set advertising or analytics cookies.

Anonymous search-arrival totals

To understand which public pages receive visits from search, the website checks the incoming search-source header and records only a daily count, the public landing-page path and the search-engine name. This reporting feature does not retain IP addresses, visitor identifiers, device fingerprints, full referrer URLs, search queries, page-query values or booking details. It does not follow you between pages or websites. Daily aggregates are retained on a rolling 93-day basis, with older rows removed when reporting activity next runs. These counts are approximate and cannot identify individual visitors.

If connected, our private office can also retrieve Google Search Console's aggregate page-level clicks, impressions and average positions using authorised read-only access. It does not import individual visitors, Google account information or search-query text into that report. Those saved daily metrics also use a rolling 93-day retention period.

Questions about your details

Contact contact@ukcda.co.uk for questions or requests concerning information held about your enquiry.