Total No Frost is not a diagnosis of a new ice build-up
LG explains Total No Frost using circulating air to control frost. If your appliance now develops persistent ice or stops cooling normally, describe where the ice appears: around a drawer, near a door or across an internal panel. Say whether the fridge, freezer or both changed, and include the selected settings and any displayed warning. Do not chip ice away or remove internal panels to identify the cause.
Water from a tank and water from plumbing
LG offers dispenser models connected to the household supply and others using a refillable tank. Identify which arrangement you actually have before reporting no water or no ice. State separately whether ice is being made but not dispensed, water alone has stopped, or both functions are affected. Mention any recent tank, filter or plumbing work. A dispenser symptom does not by itself establish a fault in the appliance's refrigeration circuit.
Door-in-Door, main-door closure and safe access
If Door-in-Door is fitted, say whether its small access panel or the main door will not close. Include any lasting alarm or visible seal damage. Do not force hinges or remove doors. A light, display or app connection does not measure food-storage temperature. Protect affected contents if cooling is lost. UKCDA checks the full model and fault before accepting specialist refrigeration work; an immediate visit cannot be promised.
Safe checks and deciding your next step
For checks that do not involve dismantling the appliance, read the fridge freezer safety guidance. If you are weighing up a repair and a replacement, see what affects that decision. Your exact model handbook takes precedence over general guidance.
Details to include with this request
- Full LG model and tall, side-by-side or multi-door layout.
- Affected compartment, selected settings, frost position and exact warning.
- Ice making, ice dispensing or water dispensing; tank-fed or plumbed supply.
- Door or seal concern, approximate appliance size and restricted access.
Identify the exact LG model
Use the full LG model and suffix from accessible paperwork or the rating label. Product-family and feature names alone do not identify the appliance. LG UK product support and model finder
Copy the complete reference as printed, including any suffix. Use an accessible label or your appliance paperwork; leave built-in units, electrical covers and heavy appliances in place. If the label cannot be reached safely, explain this when you contact us.
For the manufacturer’s explanation of the feature discussed here, see LG UK: fridge-freezer layouts and dispenser water arrangements.
If you are considering a replacement
For replacement fitting, provide the old and proposed models, access measurements and whether a water supply is needed. A tank-fed model and a plumbed model are not interchangeable installation jobs; removal and connection changes need agreement.
Read the fridge freezer installation guide →
LG fridge freezer repair questions
Can an ice-dispenser fault be separate from fridge cooling?
Yes. Report each function separately, including whether the machine still produces ice and how water is supplied. The engineer needs the model and observations before deciding what system requires attention.
Can I book an American-style LG fridge freezer through this page?
Yes, you can send an enquiry. Include the exact model, layout and fault. The office then checks whether we can accept the work, along with access and charges. Some models or refrigeration-circuit repairs may be outside our scope.
What details help with a LG fridge freezer repair enquiry?
Report the fridge and freezer symptoms separately, including alarms and any temperatures measured with a suitable thermometer. A display setting alone does not establish food temperature. Do not dismantle the cooling system.
Local repair visits: M25, Surrey, DA and RM
These local guides add information for the stated appliance and area:
Local LG fridge freezer repair guides
Our service territory includes addresses inside the M25, all Surrey and every DA and RM postcode, including DA and RM addresses outside the motorway. Coverage is not a promise of an immediate appointment: the office confirms the model, required work and visit arrangements.
Send the full address, appliance details and best visit contact. UKCDA checks the enquiry, explains the applicable charges and confirms an appointment with you. Parts availability and further work are assessed for the individual appliance. The request form does not take payment or reserve a visit.
Choose your area with this LG appliance already selected →
See our service-area guide or contact the office about access, a tenant’s domestic appliance or a property-management enquiry.
