Which compartment changed first?
Record warm fresh food, softened frozen items or one compartment remaining normal, and the timing. Label any separate measured reading distinctly from the setting. Include power interruption or alarm history without assuming it explains continuing warming. Protect contents independently while repair arrangements are assessed.
Ice, water and closing problems
Explain visible ice location, water beneath drawers and whether each door closes. Do not force frozen drawers, chip ice or remove internal linings. Use the exact model handbook for normal defrost and control care. Furniture-door interference should be described without adjusting concealed hinges.
Split and integration requirements
Send model/product code, compartment split and integrated/standalone fitting from accessible documents. Mention recent cabinet or relocation work. A replacement's opening, ventilation and furniture-door system need review; outside width alone does not identify a suitable replacement.
Safe checks and deciding your next step
For checks that do not involve dismantling the appliance, read the fridge freezer safety guidance. If you are weighing up a repair and a replacement, see what affects that decision. Your exact model handbook takes precedence over general guidance.
Details to include with this request
- Model/product code and compartment split.
- Separate cooling results and timing.
- Set/measured values and alarm history.
- Ice, closure and furniture fitting.
Identify the exact Candy model
Candy's handbook finder uses the model or product code. Use the complete reference and the instructions for your appliance; connected features and supported apps depend on its version. Candy UK product manuals
Copy the complete reference as printed, including any suffix. Use an accessible label or your appliance paperwork; leave built-in units, electrical covers and heavy appliances in place. If the label cannot be reached safely, explain this when you contact us.
For the manufacturer’s explanation of the feature discussed here, see Candy UK appliance support.
If you are considering a replacement
Send the old and new models, overall dimensions and any water-connection requirement. For integrated models, include the compartment split and furniture-door hinge arrangement if known.
Read the fridge freezer installation guide →
Candy fridge freezer repair questions
Can an alarm reset establish safe cooling?
No. A reset changes an indication, not the contents' temperature. Describe the continuing result and protect affected food independently.
What is included in the fixed repair call-out?
For a Central London service address, the standard freestanding call-out is £90 plus parts. Integrated appliances of any brand start from £120 plus parts in Central London. Outside Central London, fixed call-out charges start from £75, depending on your appliance's make and model and whether it is freestanding, integrated or another appliance type. Our office confirms the service address and applicable amount by phone before arranging your visit. The agreed charge covers the first visit, repair labour and any return visit needed to fit parts for the same agreed repair. There is no extra labour or repeat call-out charge for that repair. Parts are priced separately and approved before fitting.
What details help with a Candy fridge freezer repair enquiry?
Report the fridge and freezer symptoms separately, including alarms and any temperatures measured with a suitable thermometer. A display setting alone does not establish food temperature. Do not dismantle the cooling system.
Local repair visits: M25, Surrey, DA and RM
Our service territory includes addresses inside the M25, all Surrey and every DA and RM postcode, including DA and RM addresses outside the motorway. Coverage is not a promise of an immediate appointment: the office confirms the model, required work and visit arrangements.
Send the full address, appliance details and best visit contact. UKCDA checks the enquiry, explains the applicable charges and confirms an appointment with you. Parts availability and further work are assessed for the individual appliance. The request form does not take payment or reserve a visit.
Choose your area with this Candy appliance already selected →
See our service-area guide or contact the office about access, a tenant’s domestic appliance or a property-management enquiry.
