Before you book a visit

If a repair cannot go ahead or does not resolve the fault

After diagnosis, the agreed call-out remains payable if you decide not to proceed with the repair or the required part is unavailable.

If a replacement part does not resolve the fault, we do not charge you for that part. The agreed call-out still applies and is non-refundable after the diagnostic visit. This does not affect your statutory rights.

Parts cover and help after a repair

Parts-guarantee terms vary by the replacement part and supplier. Ask the UKCDA team to confirm the applicable cover, duration and conditions for your repair; a single guarantee period does not apply to every part.

If you have a question after a visit, contact our team with your booking details and a description of the concern. We can review the work and explain the next step. Please ask separately about any labour cover.

An enquiry starts the conversation

Submitting the form does not reserve an appointment or take payment. The team confirms the property, appliance, work required, charges and availability with you.

Repair assessment

Repair options depend on the model, condition, fault and parts availability. For a Central London service address, the standard freestanding call-out is £90 plus parts. Integrated appliances of any brand start from £120 plus parts in Central London. Outside Central London, fixed call-out charges start from £75, depending on your appliance's make and model and whether it is freestanding, integrated or another appliance type. Our office confirms the service address and applicable amount by phone before arranging your visit. The agreed charge covers the first visit, repair labour and any return visit needed to fit parts for the same agreed repair. There is no extra labour or repeat call-out charge for that repair. Parts are priced separately and approved before fitting. A different fault, another appliance, installation, removal or alterations require a separately agreed scope and quote.

Samsung, LG, Miele and Smeg have separate starting rates: from £90 plus parts outside Central London, or from £120 plus parts in Central London. Integrated appliances of any brand start from £120 plus parts in Central London. The office confirms the applicable charge. A call-out amount is not an all-inclusive repair price: required parts are quoted separately before fitting.

Installation scope

We need the appliance model, fitting space and existing connection details. Furniture changes, electrical circuits, plumbing, gas work, ducting and disposal are not automatically included; the agreed quotation sets out the scope.

Changes to an appointment

Please contact the office promptly if access or timing changes. Any cancellation or rebooking conditions will be provided when an appointment is confirmed.