Help with your fridge freezer
When the temperature changes or ice builds up, share what is happening in each compartment. We assess the appliance and discuss a practical next step.
Common reasons to request a repair
- Not cooling
- Excessive ice
- Water pooling
- Door seal problems
Check which compartment is affected
Let us know whether the fridge, freezer or both have changed temperature. Useful details include an alarm, unusual ice build-up, water underneath or a door that no longer seals. If you have a temperature reading, include it with the request. A model number helps distinguish appliances with different cooling arrangements.
Integrated and American-style appliances
Please mention furniture doors, a water dispenser or an ice maker, and whether the appliance has a water connection. Large refrigeration appliances can require extra access planning. Do not move the appliance or remove internal covers to investigate; the engineer assesses the equipment and repair options.
Before the engineer visits
Provide the model, current symptoms and whether one or both compartments are affected. Mention integrated doors or an American-style appliance.
The office will explain the visit charges and confirm an appointment. If additional parts or work are needed, the engineer discusses the options before proceeding. Repair suitability depends on the model, fault, condition and parts availability.
Brands and model information
Choose your brand for model-number guidance and repair enquiry information.
Replacing a built-in appliance?
We also accept built-in fridge freezer installation requests. Include the new model, cabinet measurements and removal requirements.
Your fridge freezer repair questions
Can you guarantee a same-day cooling repair?
No appointment or repair outcome is guaranteed by the form. The office confirms availability, and the fault and required parts determine whether a repair can be completed on the first visit.
Will you fit a replacement integrated fridge freezer?
You can request an installation. Provide the new model, cabinet size, furniture-door split and hinge arrangement so compatibility can be checked before the appointment.
London, the M25 area and Surrey visits
We cover every area inside the M25, including London, and all of Surrey. The team checks the complete service address and available appointments before confirming a visit.
