Distinguish the drying limit from the wash limit
AEG's drying advice separates load size, programme choice and the preceding spin result. Include the drying capacity in your own handbook and the load already used. A programme ending early with damp laundry is different from one failing to start. Do not reproduce an overheating or electrical-trip event.
Water and air-filter advice depends on type
AEG notes water use during drying in its condensing guidance, while its air-filter advice specifically applies to heat-pump washer dryers. Identify your version before following routine care. Describe any supply interruption or filter message without disconnecting plumbing, removing ducts or transferring instructions from a separate dryer.
Prepare the fitting and fault details
State whether the machine is integrated, what access is restricted and whether the wash drained and spun normally. Provide PNC and model from accessible documents. A locked door or water-filled filter should be left alone. Replacement connections and furniture-door compatibility require a separate installation assessment.
Safe checks and deciding your next step
For checks that do not involve dismantling the appliance, read the washer dryer safety guidance. If you are weighing up a repair and a replacement, see what affects that decision. Your exact model handbook takes precedence over general guidance.
Details to include with this request
- Model, PNC and drying technology if known.
- Drying capacity, load and programme.
- Preceding drain/spin and final result.
- Water/filter indication and integrated access.
Identify the exact AEG model
AEG manuals use the model or product number/PNC to identify the product version. Copy these from safely accessible documents or a label; a feature name alone is not a complete product reference. AEG UK model and PNC manual finder
Copy the complete reference as printed, including any suffix. Use an accessible label or your appliance paperwork; leave built-in units, electrical covers and heavy appliances in place. If the label cannot be reached safely, explain this when you contact us.
For the manufacturer’s explanation of the feature discussed here, see AEG UK appliance support.
If you are considering a replacement
Include the replacement model and whether it is freestanding or integrated. Tell us about the cupboard, furniture front and any space or ventilation restrictions stated in its installation information.
Read the washer dryer installation guide →
AEG washer dryer repair questions
Do all AEG washer dryers have air filters to clean?
No. The manufacturer's air-filter instruction is specifically for heat-pump washer dryers. Identify the model and follow only its own permitted routine care.
What is included in the fixed repair call-out?
For a Central London service address, the standard freestanding call-out is £90 plus parts. Integrated appliances of any brand start from £120 plus parts in Central London. Outside Central London, fixed call-out charges start from £75, depending on your appliance's make and model and whether it is freestanding, integrated or another appliance type. Our office confirms the service address and applicable amount by phone before arranging your visit. The agreed charge covers the first visit, repair labour and any return visit needed to fit parts for the same agreed repair. There is no extra labour or repeat call-out charge for that repair. Parts are priced separately and approved before fitting.
What details help with a AEG washer dryer repair enquiry?
Say whether washing, draining, spinning or drying fails, and whether the appliance finishes the wash before the drying problem begins. State the load and programme used; washing and drying capacities may differ, so check the exact manual.
Local repair visits: M25, Surrey, DA and RM
Our service territory includes addresses inside the M25, all Surrey and every DA and RM postcode, including DA and RM addresses outside the motorway. Coverage is not a promise of an immediate appointment: the office confirms the model, required work and visit arrangements.
Send the full address, appliance details and best visit contact. UKCDA checks the enquiry, explains the applicable charges and confirms an appointment with you. Parts availability and further work are assessed for the individual appliance. The request form does not take payment or reserve a visit.
Choose your area with this AEG appliance already selected →
See our service-area guide or contact the office about access, a tenant’s domestic appliance or a property-management enquiry.
