Help with your washer dryer
Washing and drying faults can have different causes. Tell us which part of the programme is affected, including any messages on the display.
Common reasons to request a repair
- Wash cycle not completing
- Not drying
- Not draining
- Error messages
Separate washing symptoms from drying symptoms
Tell us whether the washer dryer completes its wash and spin, then whether the drying cycle starts, heats or stops early. Note whether the problem appears on drying-only and combined programmes. The exact model and stage affected are more helpful than a general description that the machine is not working.
Built-in combination machines
Integrated washer dryers sit behind a kitchen furniture door and combine washing and drying within one cabinet. Tell us about the door, plinth and connection access. If you are replacing the machine, provide the new model too; matching external dimensions alone does not confirm furniture-door compatibility.
Before the engineer visits
Include whether the issue occurs while washing, drying or both, plus the model number and whether it is fitted behind a cabinet door.
The office will explain the visit charges and confirm an appointment. If additional parts or work are needed, the engineer discusses the options before proceeding. Repair suitability depends on the model, fault, condition and parts availability.
Brands and model information
Choose your brand for model-number guidance and repair enquiry information.
Replacing a built-in appliance?
We also accept built-in washer dryer installation requests. Include the new model, cabinet measurements and removal requirements.
Your washer dryer repair questions
The washing works but drying does not. Can I still enquire?
Yes. Select Washer dryer and describe the drying symptoms. The office will check the model and arrange the appropriate next step.
Should I include an error that disappears?
Yes. Copy the code exactly, explain when it appeared and say whether the programme continued. Do not repeatedly reproduce a fault if the appliance is leaking or tripping the supply.
London, the M25 area and Surrey visits
We cover every area inside the M25, including London, and all of Surrey. The team checks the complete service address and available appointments before confirming a visit.
