Help with your washer dryer
Washing and drying faults can have different causes. Tell us which part of the programme is affected, including any messages on the display.
Common reasons to request a repair
- Wash cycle not completing
- Not drying
- Not draining
- Error messages
Separate washing symptoms from drying symptoms
Does the wash and spin finish? Does drying start, stay cold or stop early? Report the programme used, full model and any message from the last normal cycle. If the door stays locked, say whether water remains inside. Do not force the door lock, open a water-filled filter or run extra cycles to reproduce a fault.
Built-in combination machines
An integrated washer dryer washes and dries in one cabinet behind a kitchen door. Describe the furniture door, plinth and access to connections. Leave the machine in place. For replacement fitting, send the proposed model too: the same outer dimensions do not prove that the furniture door will fit.
What can you check safely?
First distinguish water still in the drum from clothes that are wet after the water has drained. Check the programme and spin setting in the model handbook; a rinse-hold option is different from a drainage failure. Record any displayed code. Filter maintenance is model-specific: do not open a water-filled filter or force a locked door. Leave a leaking or electrically unsafe machine unused.
Repair or replacement: what affects the decision?
The fault assessment, appliance condition, suitable parts and your preferences determine the options—not its age or an online error-code list alone. Compare the assessed repair total with the cost of a suitable replacement, including any separately quoted delivery, removal and fitting. Check any existing manufacturer cover before agreeing independent paid work. We explain the agreed charge and any proposed parts before fitting; a successful repair or first-visit completion cannot be promised.
If you are considering a replacement, compare the proposed model's dimensions, connections and manufacturer fitting requirements. An existing cabinet or connection does not establish compatibility. Removal, alterations and fitting are separate from the repair request.
Check the installation preparation for this appliance before arranging replacement fitting.
Before the engineer visits
Include whether the issue occurs while washing, drying or both, plus the model number and whether it is fitted behind a cabinet door.
Review the call-out charge, parts and cover arrangements before requesting a visit. Repair suitability depends on the model, fault, condition and parts availability.
Brands and model information
Choose specific appliance guidance where available, or the manufacturer's model and enquiry information.
Considering a replacement?
Washer dryer installation guidance: Freestanding and integrated models, where available.
Include the replacement model and whether it is freestanding or integrated. Tell us about the cupboard, furniture front and any space or ventilation restrictions stated in its installation information.
Installation is quoted separately for the agreed fitting work; it is not included in a repair call-out.
Your washer dryer repair questions
The washing works but drying does not. Can I still enquire?
Yes. Select Washer dryer and describe the drying symptoms. The office will check the model and arrange the appropriate next step.
Should I include an error that disappears?
Yes. Copy the code exactly, explain when it appeared and say whether the programme continued. Do not repeatedly reproduce a fault if the appliance is leaking or tripping the supply.
Arrange a visit in your area
We cover London, every area inside the M25, all of Surrey and all DA and RM postcodes. Check your full postcode, then contact the office with the model and symptoms. Coverage does not confirm a slot; we agree the address, work and availability before booking.
