Domestic appliance care for homes & landlordsM25 · Surrey · All DA & RM

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Find help for your appliance

Ask about a problem, repair or installation. Add your appliance, brand and town or postcode for relevant answers and services.

UKCDA answers

More than 10,000 repairs completed Browse answered questions or Ask UKCDA privately.
What about the parts guarantee?

Parts-guarantee terms vary by part and supplier. Ask our team to confirm the cover for your repair.

UKCDA · LONDON & SURREY

Appliance repairs in London & Surrey

Find help for washing machines, dishwashers, ovens, fridge freezers, dryers and more. Tell UKCDA the fault and arrange the next step.

CHOOSE YOUR APPLIANCE

Everyday essentials.
Individual attention.

Share the make, model and fault. Our office confirms whether the appliance and work are suitable before booking.

Illustrations show appliance types, not specific brand models or photographs of completed work.

We currently accept domestic appliance repairs and installations only. Commercial equipment work is not currently available. Gas, dual-fuel and specialist domestic models need individual confirmation. Please describe the appliance and fuel type in your enquiry.

LONDON · SURREY · ALL DA & RM

Check your service address.

Everywhere inside the M25, all of Surrey, and every DA and RM postcode—even outside the motorway. Check your full postcode to start planning a visit.

London local service guides

Surrey local service guides

Send your full postcode and appliance details to confirm a visit.

Service-area data credits

© OpenStreetMap contributors; ONS, licensed under the Open Government Licence v3.0. Contains OS data © Crown copyright and database right 2026. Data and licences. Postcode lookup: Postcodes.io.

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Before you arrange an appliance repair

How enquiries, charges and appointment confirmation work across our service area.

Prepare your enquiry

How much will my appliance repair cost?

Central London freestanding call-out £90; integrated from £120; other areas from £75. Parts extra.

For a Central London service address, the standard freestanding call-out is £90 plus parts. Integrated appliances of any brand start from £120 plus parts in Central London. Outside Central London, fixed call-out charges start from £75, depending on your appliance's make and model and whether it is freestanding, integrated or another appliance type. Our office confirms the service address and applicable amount by phone before arranging your visit.

The agreed charge covers the first visit, repair labour and any return visit needed to fit parts for the same agreed repair. There is no extra labour or repeat call-out charge for that repair. Parts are priced separately and approved before fitting.

Samsung, LG, Miele and Smeg have separate starting rates: from £90 plus parts outside Central London, or from £120 plus parts in Central London. Integrated appliances of any brand start from £120 plus parts in Central London. The office confirms the applicable charge.

The enquiry form does not take payment.

Can I book a same-day or emergency repair?

Ask the office about current availability. A covered address or a local page does not mean an engineer is already nearby, and this website does not promise same-day attendance, emergency service or a first-visit fix. Wait for confirmation before relying on an appointment.

Does an error code tell you which part needs replacing?

A complete code and model can help identify the relevant guidance, but they do not replace assessing the appliance. Describe what happened before the message appeared. Do not order parts from a generic code list or keep restarting an unsafe appliance.

Do you repair every model from a listed brand?

The brand list shows the appliance categories we accept enquiries for, not a promise about every model, fuel type or part. UKCDA is independent and does not claim manufacturer authorisation. If existing manufacturer or retailer cover may apply, check that before agreeing a chargeable independent visit.

Should I request a repair or a built-in installation?

Choose repair for a fault in your existing appliance. Choose installation when you want a replacement or new appliance fitted, and provide the old and proposed model references, housing and connection details. Cabinet alterations, new circuits, plumbing changes, gas work, ducting, removal and disposal are not automatically included.

What if the repair does not go ahead or a fitted part does not solve the fault?

After diagnosis, the agreed call-out remains payable if you decide not to proceed with the repair or the required part is unavailable.

If a replacement part does not resolve the fault, we do not charge you for that part. The agreed call-out still applies and is non-refundable after the diagnostic visit. This does not affect your statutory rights.

Central London freestanding call-out £90; integrated from £120; other areas from £75. Parts extra.

For a Central London service address, the standard freestanding call-out is £90 plus parts. Integrated appliances of any brand start from £120 plus parts in Central London. Outside Central London, fixed call-out charges start from £75, depending on your appliance's make and model and whether it is freestanding, integrated or another appliance type. Our office confirms the service address and applicable amount by phone before arranging your visit.

Included in the agreed call-out: The agreed charge covers the first visit, repair labour and any return visit needed to fit parts for the same agreed repair. There is no extra labour or repeat call-out charge for that repair.

Replacement parts: Parts are priced separately and approved before fitting.

Samsung, LG, Miele and Smeg have separate starting rates: from £90 plus parts outside Central London, or from £120 plus parts in Central London. Integrated appliances of any brand start from £120 plus parts in Central London. The office confirms the applicable charge.

A different fault, another appliance, installation, removal or alterations require a separately agreed scope and quote. Service terms and installation scope.

AI illustration of an engineer seen from behind beside a washing machine and tumble dryer
Original AI-generated service illustration—not a photograph of UKCDA staff or a completed job.

PREPARING YOUR REQUEST

Prepare the details safely.

Give us the brand, full model and the repair or fitting work you need. Mention anything that limits access. Leave covers, heavy appliances and electrical connections in place.

What to include in your enquiry →
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