Read both capacities, not just the larger number
LG's FWY606NCLN1 is one example advertised with a 10 kg washing capacity and a 6 kg drying capacity. Those figures identify that model, not every LG combination machine. When reporting damp results, tell us whether a full wash load went straight into drying and which drying programme was chosen. A drying-capacity difference is relevant information, but it should not be used to dismiss a persistent change from previously satisfactory results.
Cd needs the drying-stage context
LG UK has a specific support entry identifying Cd as Cool Down. Record whether it appeared after drying, whether the laundry was already dry and what the door indicator showed. Do not treat those two letters alone as proof of heater failure. A hot or locked drum must not be forced open; follow the ending instructions for the exact model and report an unresolved door or programme concern separately.
Describe the handover from spin to dry
A drying complaint is more informative when it includes the preceding drain and spin result. Say whether the load was unusually wet before drying, the timer stopped changing, the programme ended with damp items, or a different warning interrupted it. Include any recent water or waste-connection changes without altering the installation yourself. For an enquiry, observations already made during normal use are enough; do not repeatedly run an overheating or leaking machine.
Safe checks and deciding your next step
For checks that do not involve dismantling the appliance, read the washer dryer safety guidance. If you are weighing up a repair and a replacement, see what affects that decision. Your exact model handbook takes precedence over general guidance.
Details to include with this request
- Full combined washer-dryer model, not a separate dryer or WashTower range name.
- Advertised wash and dry capacities, chosen dry programme and approximate load.
- Whether draining and spinning completed before the drying concern.
- Exact message, including when Cd appeared, and any trapped load or access issue.
Identify the exact LG model
Use the full LG model and suffix from accessible paperwork or the rating label. Product-family and feature names alone do not identify the appliance. LG UK product support and model finder
Copy the complete reference as printed, including any suffix. Use an accessible label or your appliance paperwork; leave built-in units, electrical covers and heavy appliances in place. If the label cannot be reached safely, explain this when you contact us.
For the manufacturer’s explanation of the feature discussed here, see LG UK: Cd / Cool Down support.
If you are considering a replacement
If replacing the combined machine, confirm its wash-and-dry specification as well as the space and connections. A separate dryer, a stacked pair and a WashTower are different installation requests and should not be substituted automatically.
Read the washer dryer installation guide →
LG washer dryer repair questions
Does a 10 kg LG washer dryer also dry 10 kg?
Not necessarily. For example, LG lists FWY606NCLN1 as 10 kg wash and 6 kg dry. Use your own model's drying limit and programme instructions rather than transferring another machine's figures.
Can I request drying repairs if the washer still washes normally?
Yes. Explain that washing is unaffected and describe the drying outcome and any display message. The combined appliance still needs model-specific review before the work, charges or appointment can be agreed.
What details help with a LG washer dryer repair enquiry?
Say whether washing, draining, spinning or drying fails, and whether the appliance finishes the wash before the drying problem begins. State the load and programme used; washing and drying capacities may differ, so check the exact manual.
Local repair visits: M25, Surrey, DA and RM
These local guides add information for the stated appliance and area:
Local LG washer dryer repair guides
Our service territory includes addresses inside the M25, all Surrey and every DA and RM postcode, including DA and RM addresses outside the motorway. Coverage is not a promise of an immediate appointment: the office confirms the model, required work and visit arrangements.
Send the full address, appliance details and best visit contact. UKCDA checks the enquiry, explains the applicable charges and confirms an appointment with you. Parts availability and further work are assessed for the individual appliance. The request form does not take payment or reserve a visit.
Choose your area with this LG appliance already selected →
See our service-area guide or contact the office about access, a tenant’s domestic appliance or a property-management enquiry.
