Shelf pattern and measured evidence
Tell us which shelves or items changed and whether the issue is warming or unwanted freezing. Include a temperature measured already if available, clearly separated from the selected setting. Protect perishable food if storage is uncertain; an enquiry does not guarantee immediate attendance or safe continued cooling.
Door closure and visible water
Describe door catching, furniture interference and water location without dismantling. Do not probe drains, remove panels or move the unit to gather evidence. Give the timing of any alarm and recent delivery or power change. A display that appears normal does not invalidate a changed storage result.
Larder or under-counter fitting
Use full model/product code and accessible paperwork to identify layout and integrated/standalone design. For replacement, a furniture panel and cabinet ventilation must be reviewed alongside dimensions. Do not assume a freestanding fridge can be fitted behind an integrated door simply because it fits the width.
Safe checks and deciding your next step
For checks that do not involve dismantling the appliance, read the fridge safety guidance. If you are weighing up a repair and a replacement, see what affects that decision. Your exact model handbook takes precedence over general guidance.
Details to include with this request
- Model/product code and fridge layout.
- Affected shelves and warm/frozen result.
- Target/measured values and timing.
- Water, closure and fitting.
Identify the exact Candy model
Candy's handbook finder uses the model or product code. Use the complete reference and the instructions for your appliance; connected features and supported apps depend on its version. Candy UK product manuals
Copy the complete reference as printed, including any suffix. Use an accessible label or your appliance paperwork; leave built-in units, electrical covers and heavy appliances in place. If the label cannot be reached safely, explain this when you contact us.
For the manufacturer’s explanation of the feature discussed here, see Candy UK appliance support.
If you are considering a replacement
Provide the new fridge model and available opening dimensions if known. For an integrated replacement, include the existing furniture-door arrangement; mention door reversal and restricted delivery access.
Read the fridge installation guide →
Candy fridge repair questions
Can a same-width freestanding fridge replace an integrated one?
Not on width alone. Furniture-door, ventilation and installation requirements need separate compatibility review before fitting is agreed.
What is included in the fixed repair call-out?
For a Central London service address, the standard freestanding call-out is £90 plus parts. Integrated appliances of any brand start from £120 plus parts in Central London. Outside Central London, fixed call-out charges start from £75, depending on your appliance's make and model and whether it is freestanding, integrated or another appliance type. Our office confirms the service address and applicable amount by phone before arranging your visit. The agreed charge covers the first visit, repair labour and any return visit needed to fit parts for the same agreed repair. There is no extra labour or repeat call-out charge for that repair. Parts are priced separately and approved before fitting.
What details help with a Candy fridge repair enquiry?
Tell us whether cooling, a door seal, water inside or an alarm is the concern. State whether the fridge is built in and whether the furniture door closes correctly. Do not assume a compressor fault from noise alone.
Local repair visits: M25, Surrey, DA and RM
Our service territory includes addresses inside the M25, all Surrey and every DA and RM postcode, including DA and RM addresses outside the motorway. Coverage is not a promise of an immediate appointment: the office confirms the model, required work and visit arrangements.
Send the full address, appliance details and best visit contact. UKCDA checks the enquiry, explains the applicable charges and confirms an appointment with you. Parts availability and further work are assessed for the individual appliance. The request form does not take payment or reserve a visit.
Choose your area with this Candy appliance already selected →
See our service-area guide or contact the office about access, a tenant’s domestic appliance or a property-management enquiry.
