Help with your tumble dryer
A dryer that stays cold, stops early or makes a new noise needs attention. We take repair requests for vented, condenser and heat-pump models.
Common reasons to request a repair
- Not heating
- Drum not turning
- Stopping mid-cycle
- Unusual noise
Identify the dryer type
Is the dryer vented, condenser or heat-pump? Give the type if known and the full model. Tell us whether the drum turns and whether the programme stays cold or ends early. Copy any tank or filter message exactly. These details help plan an assessment; they do not identify a failed part.
Plan safe access to a stacked dryer
Say if the dryer sits above a washing machine or inside a cupboard. Describe the space around it and leave it in place. Stop using a dryer that overheats or smells burnt. Do not run another load to demonstrate the fault.
What can you check safely?
Check the selected programme and any filter or water-container indication using the exact model handbook. Routine lint-filter care differs from internal maintenance; do not open covers or run the dryer with filters removed. Stop using it if it overheats, smells burnt or trips the supply. Tell us whether it is vented, condenser or heat-pump and whether the drum turns.
Repair or replacement: what affects the decision?
The fault assessment, appliance condition, suitable parts and your preferences determine the options—not its age or an online error-code list alone. Compare the assessed repair total with the cost of a suitable replacement, including any separately quoted delivery, removal and fitting. Check any existing manufacturer cover before agreeing independent paid work. We explain the agreed charge and any proposed parts before fitting; a successful repair or first-visit completion cannot be promised.
For a replacement dryer, compare the exact drying type, dimensions, ventilation and manufacturer fitting requirements. Mention any stacking or fitted cupboard without moving the appliance. Ask the office about the proposed work; a repair enquiry does not include replacement fitting or relocation.
Before the engineer visits
Let us know which dryer type you have and whether it is stacked. Stop using a machine that smells burnt or overheats.
Review the call-out charge, parts and cover arrangements before requesting a visit. Repair suitability depends on the model, fault, condition and parts availability.
Brands and model information
Choose specific appliance guidance where available, or the manufacturer's model and enquiry information.
Your tumble dryer repair questions
Can you assess heat-pump dryers?
Send the full model for the office to check suitability and the expertise required. Parts availability and the nature of the fault are confirmed as part of the assessment.
Why mention that the dryer is stacked?
An engineer may need a different access or lifting arrangement. Declaring this before the visit helps the office plan safely and discuss any additional requirements.
Arrange a visit in your area
We cover London, every area inside the M25, all of Surrey and all DA and RM postcodes. Check your full postcode, then contact the office with the model and symptoms. Coverage does not confirm a slot; we agree the address, work and availability before booking.
