Programme and panel sequence
Describe start response, filling, washing and draining using the last ordinary run. Record the exact message and water left rather than guessing a pump or board. Include the load and door state. Do not force a locked door or remove a water-filled component; stop operating a leaking or repeatedly tripping washer.
Local controls versus an app request
Candy's manual page names hOn and simply-Fi according to model. Say whether the command came from the panel or an app and whether the panel works normally. No password or account access is required. A connectivity issue and a physical washing failure should be described separately.
Product code and recent installation
Send full model/product code from accessible documents and any recent plumbing or relocation change. State standalone/integrated fitting and restricted access. A product-family or rapid-cycle label cannot establish the service version. Replacement fitting is separately reviewed against connections and furniture arrangement.
Safe checks and deciding your next step
For checks that do not involve dismantling the appliance, read the washing machine safety guidance. If you are weighing up a repair and a replacement, see what affects that decision. Your exact model handbook takes precedence over general guidance.
Details to include with this request
- Model/product code.
- Programme, load and failed stage.
- Panel/app message and water remaining.
- Door, fitting and recent changes.
Identify the exact Candy model
Candy's handbook finder uses the model or product code. Use the complete reference and the instructions for your appliance; connected features and supported apps depend on its version. Candy UK product manuals
Copy the complete reference as printed, including any suffix. Use an accessible label or your appliance paperwork; leave built-in units, electrical covers and heavy appliances in place. If the label cannot be reached safely, explain this when you contact us.
For the manufacturer’s explanation of the feature discussed here, see Candy UK appliance support.
If you are considering a replacement
Share the new model, whether it sits behind a furniture door, and any stacked appliance above it. Mention restricted access to the existing water, waste and power connections.
Read the washing machine installation guide →
Candy washing machine repair questions
Does failure to connect an app prove the washer needs a new control board?
No. Explain connectivity and normal panel operation separately from the wash result. The actual product version and fault need assessment before parts are proposed.
What is included in the fixed repair call-out?
For a Central London service address, the standard freestanding call-out is £90 plus parts. Integrated appliances of any brand start from £120 plus parts in Central London. Outside Central London, fixed call-out charges start from £75, depending on your appliance's make and model and whether it is freestanding, integrated or another appliance type. Our office confirms the service address and applicable amount by phone before arranging your visit. The agreed charge covers the first visit, repair labour and any return visit needed to fit parts for the same agreed repair. There is no extra labour or repeat call-out charge for that repair. Parts are priced separately and approved before fitting.
What details help with a Candy washing machine repair enquiry?
Report whether the machine fills, drains, turns the drum or stops before spinning. Include when the problem occurs and any code exactly as shown. Do not force a locked door or dismantle the pump.
Local repair visits: M25, Surrey, DA and RM
Our service territory includes addresses inside the M25, all Surrey and every DA and RM postcode, including DA and RM addresses outside the motorway. Coverage is not a promise of an immediate appointment: the office confirms the model, required work and visit arrangements.
Send the full address, appliance details and best visit contact. UKCDA checks the enquiry, explains the applicable charges and confirms an appointment with you. Parts availability and further work are assessed for the individual appliance. The request form does not take payment or reserve a visit.
Choose your area with this Candy appliance already selected →
See our service-area guide or contact the office about access, a tenant’s domestic appliance or a property-management enquiry.
