Describe the selected cooking function
Say whether reheating, defrosting, grilling or another fitted mode changed, and include the selected power or programme already used. Report any display message, cancellation or unexpected noise. Do not run the microwave empty to gather evidence. Only accessories and cookware allowed by the exact handbook are suitable; an item allowed in grill mode may not be suitable in microwave mode.
Door damage and sparking are stop conditions
Stop using an appliance that sparks, smells burnt or has damaged door/sealing areas. Describe what happened without reproducing it. Never remove the casing or interfere with the door interlock, even after unplugging. A microwave enquiry is a suitability request, not a guarantee that every internal repair can be accepted or that the appliance is safe to keep using.
Countertop and fitted access
Give the full model from accessible paperwork and say whether a cabinet, trim kit or ventilation opening is involved. Do not remove a fitted unit before discussing the assessment arrangement. If replacing it, send the proposed model; external dimensions alone do not establish housing or ventilation compatibility. The office confirms the work, charges and appointment for the individual appliance.
Safe checks and deciding your next step
For checks that do not involve dismantling the appliance, read the microwave safety guidance. If you are weighing up a repair and a replacement, see what affects that decision. Your exact model handbook takes precedence over general guidance.
Details to include with this request
- Full model, solo/grill/combination type and fitting.
- Mode and power selected during the observed fault.
- Exact message, sparking or door damage.
- Cabinet/trim-kit access and proposed replacement if relevant.
Identify the exact Beko model
Beko's model finder distinguishes appliance types and label locations. Copy the complete model and serial number from safely accessible paperwork or a label; do not remove a fitted appliance to find it. Beko UK model and serial-number finder
Copy the complete reference as printed, including any suffix. Use an accessible label or your appliance paperwork; leave built-in units, electrical covers and heavy appliances in place. If the label cannot be reached safely, explain this when you contact us.
For the manufacturer’s explanation of the feature discussed here, see Beko UK model-specific support.
If you are considering a replacement
Give the complete model and say whether it is built-in, combination or countertop. Include any cabinet, trim-kit or ventilation details from the product information and describe the fitting help required.
Read the microwave installation guide →
Beko microwave repair questions
Can I remove the cover to photograph the fault?
No. Microwave internal work and door-interlock interference are not safe booking preparation. Send accessible model information and describe the symptom without opening the casing.
What does the fixed repair call-out include?
For a Central London service address, the standard freestanding call-out is £90 plus parts. Integrated appliances of any brand start from £120 plus parts in Central London. Outside Central London, fixed call-out charges start from £75, depending on your appliance's make and model and whether it is freestanding, integrated or another appliance type. Our office confirms the service address and applicable amount by phone before arranging your visit. The agreed charge covers the first visit, repair labour and any return visit needed to fit parts for the same agreed repair. There is no extra labour or repeat call-out charge for that repair. Parts are priced separately and approved before fitting.
What details help with a Beko microwave repair enquiry?
Tell us whether it is built-in, freestanding or a combination appliance and whether it starts, heats, sparks or shows a code. Stop use if it sparks, smokes or has door damage. Never remove the case: internal components can remain dangerous after unplugging.
Local repair visits: M25, Surrey, DA and RM
Our service territory includes addresses inside the M25, all Surrey and every DA and RM postcode, including DA and RM addresses outside the motorway. Coverage is not a promise of an immediate appointment: the office confirms the model, required work and visit arrangements.
Send the full address, appliance details and best visit contact. UKCDA checks the enquiry, explains the applicable charges and confirms an appointment with you. Parts availability and further work are assessed for the individual appliance. The request form does not take payment or reserve a visit.
Choose your area with this Beko appliance already selected →
See our service-area guide or contact the office about access, a tenant’s domestic appliance or a property-management enquiry.
