UKCDA · LONDON & SURREY
Appliance repair and installation advice
Find your model number, prepare for a repair visit and plan a built-in appliance installation with UKCDA's practical guides.
Prepare for the right next step.
Find your model, describe the fault and understand what a built-in fitting needs. These guides support an enquiry; they are not instructions to dismantle an appliance.
BEFORE YOUR VISIT
How to find your appliance model number
The name on the front is often a range, not the full model. A clear rating-plate reference helps us prepare for a repair.
Read the guide ↗BEFORE YOUR VISIT
Preparing for a built-in appliance installation
A replacement integrated appliance needs to fit both the space and the existing connections. These details help avoid surprises on installation day.
Read the guide ↗BEFORE YOUR VISIT
What to include in a repair request
A few useful details help the office understand the problem and arrange the next step.
Read the guide ↗Useful observations, without taking anything apart
The programme name, an exact display message and whether the appliance is integrated can help the office understand your request. Describe what happened during normal use rather than running a faulty appliance again. Leave covers, wiring, heavy appliances and water-filled components in place.
When to contact the team
If the model label is inaccessible, say so. You can still start an enquiry with the appliance, symptoms and full postcode. Mention leaking, burning smells, visible damage or tripping electrics and stop using the affected appliance. We will review the information and explain availability and applicable charges before arranging a visit.
For a replacement fitting, use the installation pages and include both model numbers if available. For an existing fault, choose the relevant repair category.
Central London freestanding call-out £90; integrated from £120; other areas from £75. Parts extra.
For a Central London service address, the standard freestanding call-out is £90 plus parts. Integrated appliances of any brand start from £120 plus parts in Central London. Outside Central London, fixed call-out charges start from £75, depending on your appliance's make and model and whether it is freestanding, integrated or another appliance type. Our office confirms the service address and applicable amount by phone before arranging your visit. The agreed charge covers the first visit, repair labour and any return visit needed to fit parts for the same agreed repair. There is no extra labour or repeat call-out charge for that repair. Parts are priced separately and approved before fitting.
Samsung, LG, Miele and Smeg have separate starting rates: from £90 plus parts outside Central London, or from £120 plus parts in Central London. Integrated appliances of any brand start from £120 plus parts in Central London. The office confirms the applicable charge.
A different fault, another appliance, installation, removal or alterations require a separately agreed scope and quote. Service terms and installation scope.
PREPARING YOUR REQUEST
Prepare the details safely.
Give us the brand, full model and the repair or fitting work you need. Mention anything that limits access. Leave covers, heavy appliances and electrical connections in place.
What to include in your enquiry →