Describe what the appliance is doing
When the temperature changes or ice builds up, share what is happening in each compartment. We assess the appliance and discuss a practical next step.
Model information that helps
Provide the full model code from the appliance label. Describe any displayed code exactly as it appears.
Common reasons for an enquiry
Not cooling; Excessive ice; Water pooling; Door seal problems. These symptoms do not identify a failed component by themselves. Include any displayed message exactly as it appears.
Plan safe access
Provide the model, current symptoms and whether one or both compartments are affected. Mention integrated doors or an American-style appliance.
Details to include with this request
- Complete brand and model reference, from accessible paperwork or a label.
- The function or programme affected and the symptoms you observed.
- Whether it is freestanding, integrated, built-under or stacked.
- Full postcode, address, visit contact and any access restrictions.
Identify the exact Samsung model
Samsung's UK manual finder uses the complete model code to select the correct product instructions; features differ between versions. Samsung UK manuals and guides
Copy the complete reference as printed, including any suffix. Use an accessible label or your appliance paperwork; leave built-in units, electrical covers and heavy appliances in place. If the label cannot be reached safely, explain this when you contact us.
If you are considering a replacement
For a built-in replacement, send the old and new model numbers, dimensions and connection details. Furniture changes, removal, disposal and additional electrical or plumbing work must be agreed separately.
Read the fridge freezer installation guide →
Samsung fridge freezer repair questions
Is every model in this category repairable?
No. Current and older ranges can differ, and the model, fault, condition, parts and required expertise must be checked. A category listing is not a guarantee that a particular model can be repaired.
Are you the manufacturer's authorised service?
UKCDA is independent. Brand names identify appliances and do not imply a partnership or warranty authorisation. Check a manufacturer guarantee or existing service plan before requesting a separate chargeable visit.
Arranging a visit inside the M25 or in Surrey
Send the full address, appliance details and best visit contact. UKCDA checks the enquiry, explains the applicable charges and confirms an appointment with you. Parts availability and further work are assessed for the individual appliance. The request form does not take payment or reserve a visit.
West London · W7 / Hanwell · Central London · South East London · All DA postcodes · All RM postcodes
See our service-area guide or contact the office about access, a tenant’s appliance or a business property.
