Alarm after power loss versus continuing warming
AEG's cooling-alarm guidance includes temperature rises following power interruption. Tell us when the alarm started, which compartment changed and whether the problem continued. A silenced alarm or display returning to the set value is not proof that food has recovered safe storage conditions.
Doors, ice and compartment layout
Describe door closure, ice location and fresh-food versus freezer results separately. Do not chip ice, force drawers or remove internal panels. State the layout and whether furniture panels are fitted. Defrost and alarm-control instructions depend on the model; avoid universal reset advice.
PNC and integrated replacement details
Send model/PNC from safely accessible paperwork and explain recent relocation or fitting changes. Do not move a heavy integrated unit for a label. If replacing it, cabinet ventilation and furniture-door arrangement need review alongside dimensions. A repair enquiry cannot guarantee immediate attendance or continued safe cooling.
Safe checks and deciding your next step
For checks that do not involve dismantling the appliance, read the fridge freezer safety guidance. If you are weighing up a repair and a replacement, see what affects that decision. Your exact model handbook takes precedence over general guidance.
Details to include with this request
- Model, PNC and compartment layout.
- Alarm timing and recent power interruption.
- Settings versus measured temperatures and contents condition.
- Door closure, ice and furniture-door arrangement.
Identify the exact AEG model
AEG manuals use the model or product number/PNC to identify the product version. Copy these from safely accessible documents or a label; a feature name alone is not a complete product reference. AEG UK model and PNC manual finder
Copy the complete reference as printed, including any suffix. Use an accessible label or your appliance paperwork; leave built-in units, electrical covers and heavy appliances in place. If the label cannot be reached safely, explain this when you contact us.
For the manufacturer’s explanation of the feature discussed here, see AEG UK appliance support.
If you are considering a replacement
Send the old and new models, overall dimensions and any water-connection requirement. For integrated models, include the compartment split and furniture-door hinge arrangement if known.
Read the fridge freezer installation guide →
AEG fridge freezer repair questions
Does dismissing an alarm confirm the food is safe?
No. An alarm control or displayed target is not a storage-temperature measurement. Protect food separately and explain any continuing cooling concern.
What is included in the fixed repair call-out?
For a Central London service address, the standard freestanding call-out is £90 plus parts. Integrated appliances of any brand start from £120 plus parts in Central London. Outside Central London, fixed call-out charges start from £75, depending on your appliance's make and model and whether it is freestanding, integrated or another appliance type. Our office confirms the service address and applicable amount by phone before arranging your visit. The agreed charge covers the first visit, repair labour and any return visit needed to fit parts for the same agreed repair. There is no extra labour or repeat call-out charge for that repair. Parts are priced separately and approved before fitting.
What details help with a AEG fridge freezer repair enquiry?
Report the fridge and freezer symptoms separately, including alarms and any temperatures measured with a suitable thermometer. A display setting alone does not establish food temperature. Do not dismantle the cooling system.
Local repair visits: M25, Surrey, DA and RM
Our service territory includes addresses inside the M25, all Surrey and every DA and RM postcode, including DA and RM addresses outside the motorway. Coverage is not a promise of an immediate appointment: the office confirms the model, required work and visit arrangements.
Send the full address, appliance details and best visit contact. UKCDA checks the enquiry, explains the applicable charges and confirms an appointment with you. Parts availability and further work are assessed for the individual appliance. The request form does not take payment or reserve a visit.
Choose your area with this AEG appliance already selected →
See our service-area guide or contact the office about access, a tenant’s domestic appliance or a property-management enquiry.
