Supply and drainage are different categories
AEG's UK error guidance groups E10-type messages with water supply and E20-type messages with drainage. Copy the full code and explain whether filling started, water remained or spinning was cancelled. Consult the article matching the model; do not turn a code into an automatic valve or pump order.
A locked door is an observation, not an instruction
Tell us whether laundry and water are trapped and whether the programme ended or stopped unexpectedly. Do not force the latch, bypass a lock or open a water-filled filter. Report recent plumbing and severe movement without moving the washer or restarting a leaking or tripping machine.
PNC identifies the product version
Send the model, product number/PNC and serial information from safely accessible paperwork or a label. Feature names alone do not identify every version. State integrated fitting, stacking and restricted access. Repair suitability and parts are checked for that reference, while installation is quoted separately.
Safe checks and deciding your next step
For checks that do not involve dismantling the appliance, read the washing machine safety guidance. If you are weighing up a repair and a replacement, see what affects that decision. Your exact model handbook takes precedence over general guidance.
Details to include with this request
- Model, PNC and serial reference.
- Full code and wash stage.
- Water, door and spin outcome.
- Stacking, fitting type and recent plumbing changes.
Identify the exact AEG model
AEG manuals use the model or product number/PNC to identify the product version. Copy these from safely accessible documents or a label; a feature name alone is not a complete product reference. AEG UK model and PNC manual finder
Copy the complete reference as printed, including any suffix. Use an accessible label or your appliance paperwork; leave built-in units, electrical covers and heavy appliances in place. If the label cannot be reached safely, explain this when you contact us.
For the manufacturer’s explanation of the feature discussed here, see AEG UK appliance support.
If you are considering a replacement
Share the new model, whether it sits behind a furniture door, and any stacked appliance above it. Mention restricted access to the existing water, waste and power connections.
Read the washing machine installation guide →
AEG washing machine repair questions
Does an E20 message prove the drain pump failed?
No. It identifies a drainage concern in AEG's guidance. The full model and observed sequence are needed before deciding the cause and parts.
What is included in the fixed repair call-out?
For a Central London service address, the standard freestanding call-out is £90 plus parts. Integrated appliances of any brand start from £120 plus parts in Central London. Outside Central London, fixed call-out charges start from £75, depending on your appliance's make and model and whether it is freestanding, integrated or another appliance type. Our office confirms the service address and applicable amount by phone before arranging your visit. The agreed charge covers the first visit, repair labour and any return visit needed to fit parts for the same agreed repair. There is no extra labour or repeat call-out charge for that repair. Parts are priced separately and approved before fitting.
What details help with a AEG washing machine repair enquiry?
Report whether the machine fills, drains, turns the drum or stops before spinning. Include when the problem occurs and any code exactly as shown. Do not force a locked door or dismantle the pump.
Local repair visits: M25, Surrey, DA and RM
Our service territory includes addresses inside the M25, all Surrey and every DA and RM postcode, including DA and RM addresses outside the motorway. Coverage is not a promise of an immediate appointment: the office confirms the model, required work and visit arrangements.
Send the full address, appliance details and best visit contact. UKCDA checks the enquiry, explains the applicable charges and confirms an appointment with you. Parts availability and further work are assessed for the individual appliance. The request form does not take payment or reserve a visit.
Choose your area with this AEG appliance already selected →
See our service-area guide or contact the office about access, a tenant’s domestic appliance or a property-management enquiry.
