Help with your electric & induction hob
An unresponsive zone or an error on an induction hob can be frustrating. We assess electric and induction hob enquiries with the model and symptoms in hand.
Common reasons to request a repair
- Zone not heating
- Touch controls not responding
- Display error
- Intermittent operation
A single zone or the whole hob?
Explain whether one zone fails, several zones are affected or the touch controls do not respond. For an induction hob, note any displayed symbol or message exactly as it appears. Tell us if the glass is cracked or if the supply has tripped. Stop using damaged equipment rather than testing other zones.
Induction, ceramic and integrated extraction
Please identify the hob type and mention a built-in extractor if present. Combination models can have electrical, cabinet and ducting requirements that need separate assessment. A replacement hob also needs its cut-out dimensions and required electrical supply checked; an existing opening does not establish compatibility.
What can you check safely?
Identify whether one zone or all zones are affected. Check a lock indication and induction cookware compatibility against the model handbook, without lifting the hob or exposing wiring. A cracked glass surface must not be used. Copy any code exactly; it does not identify a replacement component by itself.
Repair or replacement: what affects the decision?
The fault assessment, appliance condition, suitable parts and your preferences determine the options—not its age or an online error-code list alone. Compare the assessed repair total with the cost of a suitable replacement, including any separately quoted delivery, removal and fitting. Check any existing manufacturer cover before agreeing independent paid work. We explain the agreed charge and any proposed parts before fitting; a successful repair or first-visit completion cannot be promised.
If you are considering a replacement, compare the proposed model's dimensions, connections and manufacturer fitting requirements. An existing cabinet or connection does not establish compatibility. Removal, alterations and fitting are separate from the repair request.
Check the installation preparation for this appliance before arranging replacement fitting.
Before the engineer visits
Include the full model and error code. A cracked glass surface should not be used. Electrical supply changes are quoted separately.
For a Central London service address, the standard freestanding call-out is £90 plus parts. Integrated appliances of any brand start from £120 plus parts in Central London. Outside Central London, fixed call-out charges start from £75, depending on your appliance's make and model and whether it is freestanding, integrated or another appliance type. Our office confirms the service address and applicable amount by phone before arranging your visit. The agreed charge covers the first visit, repair labour and any return visit needed to fit parts for the same agreed repair. There is no extra labour or repeat call-out charge for that repair. Parts are priced separately and approved before fitting. Repair suitability depends on the model, fault, condition and parts availability.
Brands and model information
Choose specific appliance guidance where available, or the manufacturer's model and enquiry information.
Considering a replacement?
Electric and induction hob installation guidance: Electric and induction hobs fitted into a worktop.
Provide the replacement model, worktop material and existing opening dimensions if known. Mention an oven or drawers beneath it and any planned worktop or electrical changes.
Installation is quoted separately for the agreed fitting work; it is not included in a repair call-out.
Your electric & induction hob repair questions
Does this cover gas hobs?
This page is for electric and induction enquiries. Gas appliance work must be discussed separately and requires appropriately qualified personnel.
Can you replace a hob as well as assess a fault?
Choose Installation for a replacement and provide both model numbers. Electrical changes, worktop alterations and extraction changes are separately assessed and quoted.
London, the M25 area and Surrey visits
We cover every area inside the M25, including London, and all of Surrey. The team checks the complete service address and available appointments before confirming a visit.
