Repairing an appliance behind a kitchen door
Integrated washing machines, washer dryers, dishwashers, fridges and freezers can be concealed behind furniture. Built-in ovens, microwaves, hobs and cooker hoods have different mounting arrangements. The brand name and nominal size do not tell us how the appliance can be accessed.
Leave furniture doors, plinths and mounting screws in place. Do not pull out an appliance to obtain a model number. Find the model safely using an accessible rating label or paperwork and tell the office if the information is out of reach.
Choose the appliance that needs attention
Built-in fridge repairs
Not cooling · Water pooling
General fridge repair guidance
Built-in freezer repairs
Temperature alarm · Not freezing
General freezer repair guidance
Built-in microwave repairs
Not heating · Display or control fault
General microwave repair guidance
Built-in washing machine repairs
Not draining or spinning · Water leaks
General washing machine repair guidance
Built-in dishwasher repairs
Water left in the base · Poor cleaning results
General dishwasher repair guidance
Built-in oven repairs
Not heating · Uneven temperature
General oven repair guidance
Built-in fridge freezer repairs
Not cooling · Excessive ice
General fridge freezer repair guidance
Built-in washer dryer repairs
Wash cycle not completing · Not drying
General washer dryer repair guidance
Built-in electric & induction hob repairs
Zone not heating · Touch controls not responding
General hob repair guidance
Built-in cooker hood repairs
Fan not running · Noisy extraction
General cooker hood repair guidanceIllustrations show appliance types, not specific brand models or photographs of completed work.
Built-in and built-under double ovens
What changes the visit arrangements?
- Tell us whether a fitted door opens normally and whether the surrounding cabinetry is damaged.
- Mention a tall housing, stacked appliances, restricted kitchen access or an appliance behind a fixed plinth.
- Describe any recent kitchen, plumbing or electrical work and when the fault first appeared.
- For a tenant's home, give the visit contact and who can authorise the work.
A repair and a replacement fitting are different requests
A repair concerns the fault in the existing appliance. A replacement installation also needs a check of dimensions, furniture hinges, ventilation and services. If you are considering a new model, send the old and new references before relying on a fitting date. Removal, disposal, cabinet alterations, plumbing and electrical changes are not automatically included.
Explore our built-in installation guides →
Brands, locations and the next step
See brand-specific model guidance, including Bosch, NEFF, Siemens, Samsung and the other listed makes. We cover addresses inside the M25 and all of Surrey, with full-address and model checks before confirmation. Our coverage directory provides local guidance. We explain the applicable charges and availability; parts, condition and the work required determine whether a repair is suitable.
