A container message is not a diagnosis
Say whether your dryer normally collects water in a container or drains through a connected hose. Describe any message exactly and whether it appears immediately or part-way through the programme. If water has appeared on the floor, stop using the dryer and mention the leak. Leave internal pumps, hoses and electrical covers for the engineer.
When clothes remain damp
Tell us which programme and load type were in use, whether the drum turned and whether the cycle ended normally. Describe a recent change in performance without repeatedly running a faulty machine to test it. Maintenance instructions differ: only use the routine cleaning instructions for your exact model, and do not assume that a heat exchanger is removable or washable.
Condenser or heat pump?
Heat-pump dryers also condense water, so the presence of a water tank alone does not identify the drying system. Check the appliance paperwork or model reference if you are unsure. Our heat-pump dryer guide explains the extra details useful for that type; the office can help identify the category from your model.
Useful details before an appointment
- Full brand and model, not just the capacity on the front.
- Container or direct-drain arrangement, if known.
- The programme, displayed message and when the problem occurs.
- Whether the dryer is stacked, in a cupboard or difficult to reach.
Check the brand and exact model
The brand links below cover the wider tumble dryer category. Not every brand offers every drying or cooking format; send the full model so the office can check yours. A listing is not manufacturer approval or a promise that parts are available.
Coverage and charges
We take enquiries from all areas inside the M25 and all of Surrey. The office reviews the full address, fault, model and access, explains the applicable charges and confirms availability before arranging a visit. We will do our best to help, but repair outcomes and parts availability cannot be promised in advance.
