The vent route is part of the enquiry
Say whether the vent goes through a wall or another existing outlet, and mention recent relocation, kitchen work or changes to the hose. Do not climb, move a stacked appliance or reach behind a running dryer to investigate. External ducting changes and building work are not automatically included in an appliance repair.
Drum, heat and control symptoms
Describe whether the programme starts, whether the drum turns and whether the problem occurs from the beginning or after some time. Include any unusual noise or smell. A turning drum does not show that every part of the drying system works; the engineer needs to assess the model and symptoms together.
Stop if there is a safety concern
Do not continue using a dryer with a burning smell, visible damage or repeated electrical tripping. Explain the concern to the office. Routine lint care must follow the manufacturer's instructions, but it is not a substitute for investigating a reported fault.
Useful details before an appointment
- Brand, model and any displayed message.
- What happens when the normal programme starts.
- The existing vent arrangement and any recent changes.
- Location, stacking and access restrictions.
Check the brand and exact model
The brand links below cover the wider tumble dryer category. Not every brand offers this appliance format; send the full model so the office can check yours. A listing is not manufacturer approval or a promise that parts are available.
Find the model reference safely using accessible paperwork or a label. Leave fitted appliances and covers in place if the label cannot be reached.
Coverage and charges
We take enquiries from addresses inside the M25 and all of Surrey. Use the coverage directory for local guidance. The office reviews the full address, fault, model and access, explains the applicable charges and confirms availability before arranging a visit. We will do our best to help, but repair outcomes and parts availability cannot be promised in advance.
Related appliance formats
Tumble dryer repairs
Not heating · Drum not turning
General tumble dryer repair guidance
Condenser tumble dryer repairs
Condenser dryer not drying, stopping early or showing a water-container warning? Explain the symptoms and request a repair in London or Surrey.
General condenser tumble dryer repair guidance
Heat-pump tumble dryer repairs
Heat-pump dryer taking longer, leaving damp laundry or stopping unexpectedly? Send UKCDA the model and symptoms for a London or Surrey repair enquiry.
General heat-pump tumble dryer repair guidanceIllustrations show appliance types, not specific brand models or photographs of completed work.

