Describe a change, not a temperature guess
Let us know whether the dryer has always behaved this way or whether the same type of load now takes noticeably longer. Include the programme, whether it completes and any message shown. One observation does not establish a heater, sensor or refrigerant-system fault, and we do not confirm a repair from a symptom alone.
Use the maintenance guidance for your model
Some models have automatic condenser-cleaning features; others require different user maintenance. Tell us what routine care has been performed under the handbook, but do not remove panels or attempt work on a sealed system. Include a safe-to-read model reference so the engineer can distinguish the version.
Plan access before a visit
Mention a stacked washer-and-dryer arrangement, a fitted cupboard or a narrow route to the appliance. These can affect access and the work that can be planned. A repair request is separate from installing or relocating a dryer; any additional work needs to be discussed with the office.
Useful details before an appointment
- Full model reference and brand.
- Usual programme and the change in drying results.
- Exact message and whether the drum still turns.
- Any water leak, unusual noise, stacked fitting or restricted access.
Check the brand and exact model
The brand links below cover the wider tumble dryer category. Not every brand offers every drying or cooking format; send the full model so the office can check yours. A listing is not manufacturer approval or a promise that parts are available.
Coverage and charges
We take enquiries from all areas inside the M25 and all of Surrey. The office reviews the full address, fault, model and access, explains the applicable charges and confirms availability before arranging a visit. We will do our best to help, but repair outcomes and parts availability cannot be promised in advance.
