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Ask about a problem, repair or installation. Add your appliance, brand and town or postcode for relevant answers and services.
Parts-guarantee terms vary by part and supplier. Ask our team to confirm the cover for your repair.
Enter a locality or postcode to find the relevant repair guide.
Richmond upon Thames area coverage guide · Request a visit for Richmond upon Thames
The enquiry keeps your selected area and supported brand/appliance. A visit and any charges are confirmed with you before booking.
A postcode district can cross borough boundaries. Give the complete property address when requesting a visit; this directory does not confirm an appointment or repair suitability.
All London borough guides · Surrey · All DA postcodes · All RM postcodes
For a Central London service address, the standard freestanding call-out is £90 plus parts. Integrated appliances of any brand start from £120 plus parts in Central London. Outside Central London, fixed call-out charges start from £75, depending on your appliance's make and model and whether it is freestanding, integrated or another appliance type. Our office confirms the service address and applicable amount by phone before arranging your visit. The agreed charge covers the first visit, repair labour and any return visit needed to fit parts for the same agreed repair. There is no extra labour or repeat call-out charge for that repair. Parts are priced separately and approved before fitting.
Samsung, LG, Miele and Smeg have separate starting rates: from £90 plus parts outside Central London, or from £120 plus parts in Central London. Integrated appliances of any brand start from £120 plus parts in Central London. The office confirms the applicable charge.
A different fault, another appliance, installation, removal or alterations require a separately agreed scope and quote. Service terms and installation scope.
PREPARING YOUR REQUEST
Give us the brand, full model and the repair or fitting work you need. Mention anything that limits access. Leave covers, heavy appliances and electrical connections in place.
What to include in your enquiry →Continue in WhatsApp
Need help with an appliance? Tell us the problem, make and postcode. We’ll review your enquiry and discuss the next step.
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