UK Commercial & Domestic Appliances Limited – Terms & Conditions

1. Introduction

Welcome to UK Commercial & Domestic Appliances Limited (UKCDA). We are committed to providing reliable, transparent, and high-quality appliance repair, sales, and installation services. By booking a service, installation, or making a purchase with us, you agree to the following Terms & Conditions. These terms are designed to ensure fairness, safety, and clarity for both our customers and engineers.

2. Call-Out Charge

  • Every booking includes a call-out charge, which covers the engineer’s visit, inspection, and diagnosis.
  • If you decide not to proceed with the quoted repair after diagnosis, the call-out fee still applies.
  • If you proceed, the repair will be carried out on a Call-out plus parts basis — meaning the call-out is included in the total repair cost.

3. Parts and Labour

  • All repairs are performed on a Call-out plus parts basis.
  • We supply and fit all parts ourselves to ensure they are genuine, safe, and compatible with your appliance.
  • All parts supplied by UKCDA come with a 3-month parts and labour warranty.
  • Prices for parts include sourcing, verification, delivery, and fitting.
  • Once a customer confirms the repair and parts are ordered, the order cannot be cancelled.

4. Customer-Supplied Parts

  • To maintain safety, quality, and warranty protection, we do not normally fit customer-supplied parts.
  • If, in exceptional cases, a customer insists on using their own part:
    • The Call-out plus parts policy will not apply.
    • The job will be treated as a labour-only service, and labour charges will be added on top of the call-out fee.
    • No warranty will apply to the part or the repair.
    • If the part is incorrect, faulty, or fails, any re-visit will incur a new call-out charge.

5. Warranty

  • We provide a 3-month warranty on parts and labour supplied by UKCDA.
  • Warranty applies only to the specific fault repaired, not unrelated or new issues.
  • The warranty will be void if:
    • The appliance is misused, damaged, or repaired by another person.
    • Non-genuine or customer-supplied parts are used.
  • If a part fails under warranty, we will repair or replace it at no extra cost.

6. Diagnostic Limitations & Multiple Faults

  • Some appliances may have more than one fault, or new issues may appear after testing.
  • If additional faults are identified, a separate quotation will be required.
  • Hidden or intermittent faults may only become apparent once other issues are fixed or after parts are replaced.

7. Ordering & Availability of Parts

  • Once a part is ordered, it cannot be cancelled or refunded.
  • Delivery times vary depending on supplier stock and shipping schedules.
  • UKCDA will keep you informed of any expected delays.

8. Sales Policy

  • All appliance sales are final.
  • Refunds are only available if the product is proven faulty and cannot be repaired under warranty.
  • Customers must ensure that products fit the intended space and meet their requirements before purchase.
  • UKCDA is not responsible for installation errors or damage caused by incorrect fitting carried out by third parties.

9. Payment Terms

  • Payment is due upon completion of the repair, unless otherwise agreed in writing.
  • Parts may require pre-payment before ordering.
  • Services may be suspended if invoices remain unpaid.
  • Late payments may incur interest under the Late Payment of Commercial Debts Act 1998.

10. Cancellations and Re-Visits

  • Appointments cancelled with less than 24 hours’ notice may be charged the standard call-out fee.
  • Missed appointments or inaccessible properties will also be charged.
  • If a re-visit is required due to an incorrect or faulty customer-supplied part, a new call-out fee will apply.

11. Delays & Rescheduling

  • We always aim to attend within the agreed time slot.
  • However, delays may occur due to traffic, supplier issues, or unforeseen circumstances.
  • UKCDA will notify customers as soon as possible in the event of a delay or reschedule.

12. Liability

  • UKCDA is not responsible for:
    • Pre-existing faults or hidden defects.
    • Indirect losses such as food spoilage, loss of time, or inconvenience.
    • Damage caused by third-party or customer-supplied parts.
  • If accidental damage occurs due to engineer negligence, we will review the situation and offer a fair resolution at our discretion.

13. Customer Responsibilities

  • Customers must provide accurate information about appliance faults.
  • Someone over the age of 18 must be present during the engineer’s visit.
  • Customers must ensure safe access to the appliance and working utilities (electricity, gas, water).
  • Missed appointments or uncooperative access may result in additional charges.

14. Tenants & Landlords

  • When booking on behalf of a landlord, tenant, or letting agent, it is the booking party’s responsibility to ensure property access at the agreed time.
  • Missed or delayed appointments caused by tenants will still be chargeable.

15. Engineer Safety & Behaviour

  • Engineers may refuse or stop work if the environment is unsafe (e.g. exposed wiring, blocked access, water leaks, or abusive behaviour).
  • The call-out charge will still apply if the job cannot proceed due to safety or behaviour concerns.
  • Aggressive or abusive behaviour toward UKCDA staff will not be tolerated.

16. Refunds & Goodwill

  • Refunds or discounts may be offered only as a goodwill gesture at UKCDA’s discretion.
  • The call-out fee always applies once an engineer has attended.

17. Force Majeure

UKCDA is not liable for delays or failures to provide service due to events beyond our control, including severe weather, supplier issues, power failures, or strikes.

18. Reviews & Feedback

  • We appreciate customer feedback and strive to resolve all issues promptly.
  • Please contact us first before leaving a negative review — we’re always happy to help.

19. Governing Law

These Terms & Conditions are governed by English law, and all disputes shall be subject to the jurisdiction of the courts of England and Wales.

20. Company Details

UK Commercial & Domestic Appliances Limited
36 Bentham Avenue, Woking, GU21 5LF
📞 01483 323296 ✉️ info@ukcda.com
Company No: 10611277

21. Agreement

By booking a service, installation, or purchase with UK Commercial & Domestic Appliances Limited (UKCDA), you confirm that you have read, understood, and agreed to these Terms & Conditions.

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